GOOD QUESTION | What’s the most important question you should ask a potential 3PL partner?
Will your pricing and service change after the first few transactions?
What do you do when the trucking company loses some of the customer’s freight? I found out the hard way that for at least one company I don’t use anymore, the answer is nothing.
Mohr Separations Research
How will the recent disruptions to the retail industry—Amazon buying Whole Foods and Walmart buying Bonobos—affect the supply chain?
SVP Supply Chain
I would ask for a price on my five most recent freight loads (LTL) and see how competitive the 3PL is, compared with current 3PL partners.
What is your company’s history? Simple, yet effective.
What philosophy guides your process when you’re implementing new programs with a customer?
Supply Chain Manager
How quickly do you resolve freight claims? Also, since I deal with a few 3PLs, I am constantly comparing rates, so I then ask: Can X-carrier do better with you on pricing since it is lower on a different 3PL? It’s all about service, paying the fair rates, and no damages.
Does your company have a capable trailer tracking system with customer orders? Does the website contain both bills of lading (from the carrier) and packing list documents (from the supplier or shipper) that can easily be downloaded for reference?
Serta Simmons Bedding Dallas
Do you have the right equipment, facilities, technology, and services to meet my company’s needs?
HR Director/Credit Manager
Xtra Lite Lighting, LLC
Can you describe your company’s cross-functional collaboration with regards to servicing our account after we have signed with you?
Director of Operations
Currently, we are working with 3PL providers in Southeast Asian countries that lack the infrastructure to support many dangerous goods. My question: What commitment will you make to us to ensure the safe and reliable transport and warehousing of our goods?
Head of Global Electronic, Special Gases