GOOD QUESTION | What’s the quickest way to improve return logistics?
Make sure information systems, distribution networks, and transportation capabilities work together seamlessly.
Senior Vice President, Fulfillment Services
Saddle Creek Logistics Services
Leverage artificial intelligence to identify key drivers causing returns/claims. This can provide insights that can be used to optimize delivery, reduce volume, and provide critical information to engineering to improve products.
Senior Vice President
Dell EMC, Global Services
Aim for transparency in all key touchpoints, such as return status and pricing. Give customers as much information as possible.
Head of Business Development and Partnerships
Invest in boxes designed to comply with shipping regulations without requiring extra fillers and that arrive preassembled and prelabeled.
Sr. Packaging Product Manager Labelmaster
Make it simple for customers by providing packaging, shipping labels, and free shipping. Work closely with your delivery partners to understand associated costs.
Spend Management Experts
Implement a logistics system that verifies and tracks deliveries for a streamlined process.
North American Software
Ensure the quality of the items currently in high return are reviewed. Pay attention to the common return reasons, then continue down the line for each item. Have a team member review the product description and photos to make sure they are accurate. If the product does not work as described then it should be reevaluated for continued sale.
Logistics and Supply Chain Professional
Perform quality assurance checks for every product before it gets to outbound.
Supply Chain Specialist
Transport Services Limited
Have a great answer to a good question?
Be sure to participate next month. We want to know:
What immediate supply chain adjustments should brick-and-mortar retailers make to compete with Amazon?
We’ll publish some answers. Tell us at [email protected] or tweet us @ILMagazine #ILgoodquestion