Articles

Logistics

John Rodeheffer

3PL Customer Service Specialization

Defining customer service can be difficult. Measuring it is even harder. Sometimes ambiguous, customer service is more than being courteous and helpful, it’s also about being knowledgeable. To solve complex problems, and to do so with speed, a 3PL must know a shipper’s needs inside and out. While intricacies of certain shippers and receivers will […]

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Readers’ Choice: Top 10 3PL Excellence Awards 2016

Readers’ Choice: Top 10 3PL Excellence Awards 2016

The global supply chain is ever changing. International trade deals, wars, embargoes, company failures, start-ups, and increasing regulations don’t even begin to complete the list of things shippers have to stay on top of. Many companies just don’t have the specialized knowledge in house to successfully manage complex logistics operations. MORE TO THE STORY: 3PLs […]

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Keith Biondo

Freshening Up

Organic, non-GMO, free range, locally sourced, sustainably sourced, antibiotic free, vegan, and artisanal food preferences are all the rage for a sizable minority seeking healthful eating choices. This trend is one of several convergent forces impacting the grocery business that will ultimately change the supply chain operations of successful players. It’s not just millennials or […]

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Making Your Distribution Data Work For You

Consumer shipping expectations are changing faster than ever, putting more pressure on omni-channel retailers. While retail giants spend seemingly endless resources catering to customer whims, many other retailers struggle to optimize shipping and distribution practices, increase customer loyalty, and maximize sales without wasting precious resources. With technology permeating every aspect of e-commerce and shipping, retailers […]

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