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Retail

How Macy’s Avoids Inventory Glut

How Macy’s Avoids Inventory Glut

Retailers across the country are struggling with inventory pileup due to 2021’s massive supply chain delays. Unloading these previous-season goods has become a top priority for the upcoming holiday and winter season. But Macy’s is singing a different tune: the retailer managed to avoid most of this inventory glut, and reported to the Wall Street Journal that more than half of its offerings for the holiday season will be new.

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Order Management System+Online Store=The Best Customer Experience

Order Management System+Online Store=The Best Customer Experience

A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]

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The Music Man

The Music Man

Phil Rich brings strategy, patience, fundamentals, focus, positive feedback, corrective direction, and celebration of achievements to everything he does—from playing guitar to flying planes. One way or another, Phil Rich was destined for a music career. His military service included nearly seven years as a guitarist and sound engineer in the Navy Band. Back in […]

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Competing in the Age of Instant Delivery

Competing in the Age of Instant Delivery

Much of the instant delivery attention is on startups spending heavily to acquire new customers, while grocery chains and big box retailers also compete for visibility in the space. The one thing they all have in common? Knowing that consumers desire convenience and want their online orders delivered within hours, if not minutes. Serious challenges, […]

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Vertical Focus: Outdoor Retail

Vertical Focus: Outdoor Retail

Kicking Up Sustainability VF Corp.—parent company of several outdoor gear brands including The North Face and Timberland—has upped its commitment to supply chain sustainability. David Quass, the company’s new senior director of sustainability for EMEA, has signaled a greater commitment to environmentally friendly concepts such as regenerative agriculture and using recycled materials. The North Face […]

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Grocery Shortages: The Worm in the Apple

Grocery Shortages: The Worm in the Apple

It started with toilet paper. Spurred by the onset of the pandemic, consumers bought toilet paper rolls in droves. Sales of the product rose 60% annually in March 2020, according to the Statista Consumer Market Outlook. On April 19, 2020, toilet paper was out of stock in nearly half of U.S. grocery stores, estimated NCSolutions, […]

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Vertical Focus – Electronics

Vertical Focus – Electronics

Robots Traverse New Terrain South Korean technology company LG Electronics unveiled a new delivery robot that can serve both indoor and outdoor environments, which could be a game-changer for contactless delivery and services. The four-wheeled robot can adjust the gap between its wheels to self-adapt quickly to uneven terrain for a smoother ride. Food delivery […]

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