US eCommerce sales were up 44% in 2020– the highest annual growth in at least two decades. With that growth comes certain challenges – most notably, the issue of late or failed deliveries. 62% of consumers say they've experienced a late or failed delivery, likely caused by inaccurate address information. To get to the root of the issue, we surveyed 3,000 global shoppers and 300 retail executives to bring you our latest report: Fixing Failed Deliveries. Download a copy to uncover the true impact failed deliveries are having on your business. Plus, discover our top tips to optimize the customer experience and stamp out failed deliveries for good.
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