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Customer Service: It’s the Thought That Counts

Customer Service: It’s the Thought That Counts

Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other’s operations, and collaborate in ways that were much more difficult in the past.

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Critical Shipments: If I Only Had a Part

Critical Shipments: If I Only Had a Part

A twister hits. Someone drops a house on critical equipment. A service parts logistics manager must be a Wiz of a Wiz to balance time, location, and cost and fix whatever needs fixing—wickedly fast.

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2014 Trucking Perspectives

2014 Trucking Perspectives

Inbound Logistics’ exclusive trucking market research report delivers shipper and motor carrier insights into trucking challenges and trends.

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Incoterms® 2010: Speaking the Same Language

Incoterms® 2010: Speaking the Same Language

Incoterms 2010 rules are 11 terms of shipment and delivery used in business-to-business purchase contracts and tangible portable goods sales. The rules were developed by the International Chamber of Commerce, a Paris-based organization providing trade-related rules and services through its worldwide network of affiliates. Since their inception in 1936, Incoterms have received worldwide acceptance. They […]

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Rolling Back the Walmart Way

Rolling Back the Walmart Way

As Walmart continues to evolve from five-and-dime regional retailer to global powerhouse, Kevin X. Jones stays focused on supply chain best practices that guarantee the consumer everyday low pricing.

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Readers’ Choice Top 10 3PL Excellence Awards 2014

Readers’ Choice Top 10 3PL Excellence Awards 2014

MORE TO THE STORY: About the Survey Respondents In Their Own Words: A Sampling of Reader Comments 3PLs to Watch When a company’s supply chain operations are firing on all cylinders, product flows through the distribution center without a hitch, shipments arrive on time, and customer satisfaction abounds. Such a finely tuned machine doesn’t occur […]

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