Articles

Viewpoint: Logistics & Supply Chain Analysis

How Retailers Become Promise Keepers

Retailers today increasingly leverage online channels to offer services from third parties, including product drop-shipped from other vendors, cross-branded product bundles, and special orders. Amazon essentially built its business on this model and traditional retailers have followed. These strategies present great opportunities for new revenues, efficiencies, and service levels. But serious pitfalls exist, too. When […]

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Navigating the Virtual Marketplace

Within the logistics online marketplace operates an aggregation of companies acting on behalf of shippers that purchase transportation from a diverse group of logistics services providers. These providers include trading exchanges; logistics solutions providers; trucking, rail, ocean, and air carriers; and companies specializing in ancillary logistics services such as supply chain event management. Over the […]

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Drilling Down to Core Competencies

With increased competition in a sluggish economy, many companies are getting back to basics by re-focusing on critical operational elements and recommitting themselves to the principles on which their businesses were built. Have you taken a step back to examine your company and determine what truly makes it better than the competition? Not in terms […]

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Bringing Logistics Out of Medieval Mode

At the end of the quarter, as salespeople demand that items move off the dock and into revenue status, logistics specialists find their faxes humming, phones ringing, and desktops overflowing with paper. The struggle to meet the transportation needs of customers and move products across international borders would be easier were it not for the […]

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Moving Furniture the Right Way

The online furniture community recently has seen its share of well-publicized supply chain failures. From my perspective as a transportation provider to this specialized niche, these online firms did not seriously consider product distribution issues. Granted, other customer-related consequences contributed to the difficulties, but it is impossible to overcome critical distribution problems. Most of these […]

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Handling Returns: Just Tell Me Where it Hurts

Our economy has experienced tremendous growth cycles over the past several years. As a result, manufacturers are making more stuff, retailers are buying more stuff, and consumers are spending more money on stuff than ever before! Inevitably, mistakes are made, resulting in product defects, bad merchandising decisions, or over-optimistic sales projections. No matter how good […]

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Get Customer-Centric or Get E-liminated

Ask three people to define e-commerce, and you’ll end up with three disparate answers. The problem is that companies use e-commerce to define varying degrees of involvement in e-business. Some companies think they conduct e-commerce because they have e-mail. Some believe that the mere presence of a web site constitutes an e-commerce approach. The fact […]

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