Scaling SCM Ecosystems—Boardroom Insights

Q: Can you reflect on your last customer transformation experience and the takeaways from that engagement?

A: Modernizing ecosystems while keeping up the ongoing business operations is the reality of every business. The current ecosystem, future solution expectations, and resource models are the drivers that determine the program’s pace.

Practical challenges in the transformation include:

  • Acquiring an explicit agreement, understanding, and alignment of the various systems, modules, and services supporting the business well, what systems must go, and the prioritized, critical, and nice-to-have are the crucial plan necessities.
  • Assessing the existing ecosystems and solution footprint gives you an idea of solution complexity. The landscape of non-integrated solutions and numerous technology stacks has the risk of overhead. Building consensus in these areas is a big win for the project.

Q: Do you have practical recommendations for a successful transformation?

A: Focus on identifying core systems that must be changed. Major business system replacements always pose a substantial risk, but your business can mitigate risks in many ways, and the results are gratifying. Another approach is to start with peripheral systems and work toward the core systems. It is undoubtedly the lower risk and makes smaller wins.

A practical approach is identifying and beginning with the most troublesome areas with the most significant pain points. Little wins help the team show progress, increase visibility, and increase the organization’s support of the project and the team’s ability to build on experience.

Irrespective of the approach that we take, change happens, and it is imperative to avoid forcing old processes into a new system as it stretches the timelines, creates gaps, and works against you.

Q: Often overlooked, what parts of transformation fit this category?

A: Due to the complexity of the technology stack within any client, we find a strong need for an independent orchestration layer. Keeping the integration layer independent of other systems and separate simplifies the solution complexity and aids future roadmaps.

In cloud programs, pay attention to physical devices when you move from on-premise to cloud. It is ideal for curating a reliable team, especially configuration experts. Still, teams often are outsourced to application vendors, but having a system integrator or in-house experts is a great asset.

ITOrizon offers a variety of pre-built, customizable transformation tools, which you can customize and tailor to your enterprise needs. As a system integrator, ITOrizon’s team helps customers implement, manage, and enhance business applications. ITOrizon’s team supports a mix of systems; commercial off the shelf software (COTS), custom in-house, striving to leverage customers’ technology stack to meet and exceed their business expectations.

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