Articles

Education & Careers

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Improving Employee Efficiency Through Education

Providing superior customer service is a fundamental goal of every successful business. The manner in which employees provide value-added service is key not only to maintain, but also to attract, additional business. To be successful service providers, companies need to focus on variables such as improving employee efficiency and productivity through focused training and education […]

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Logistics Education: Homegrown Distance Learning

Today’s business logistics professionals need to continually upgrade and improve their supply chain skillsets. Besides the expected benefit of administering logistics responsibilities more effectively, the effect on your paycheck’s bottom line will be dramatic. Yet who among us has the luxury to stop work and take off for the nearest college campus, whatever the personal […]

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Reader Profiles

This new column featuring logistics professionals who’ve been around the block a few times and have volunteered to share their experiences with readers. This debut installment features three profiles; future issues will carry one profile each.

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Practicing Enlightened Leadership

With employers facing labor shortages and unprecedented worker mobility, a stable, productive workforce of drivers, owner operators, and support employees is unusual in the rapidly changing trucking industry. It has been my experience in this industry that workforce stability—with low employee turnover—follows enlightened leadership. Enlightenment arrives when leaders elevate their game to a higher level. […]

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