Articles
Reverse Logistics
Proactive Returns Management Yields Hard ROI
Multi-channel product distribution and stiff competition for more demanding and discerning customers require creative strategies for managing and maintaining customer relationships. As companies search for areas of opportunity to meet these needs, returns management tops the list.Product returns and their impact on a company’s bottom line is an age-old problem. The complexities of reverse product […]
Read MoreGetting Started in Reverse Logistics
An integrated approach to reverse logistics can improve customer satisfaction, reduce costs, drive continuous improvement, and maximize return on assets.
Read MoreMany Happy Returns
Recent events have compelled many businesses to narrow their focus on specific components within the supply chain. But in terms of product recalls, the potential impact a product defect might have on other manufacturing, distribution, and transportation processes demands that companies take a broader view of the supply chain. This past year, several widely publicized, […]
Read MoreHandling Returns: Just Tell Me Where it Hurts
Our economy has experienced tremendous growth cycles over the past several years. As a result, manufacturers are making more stuff, retailers are buying more stuff, and consumers are spending more money on stuff than ever before! Inevitably, mistakes are made, resulting in product defects, bad merchandising decisions, or over-optimistic sales projections. No matter how good […]
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