Articles

Reverse Logistics

Are Labor Shortages Straining Your E-Commerce Business? Strengthen Operations with an Automated Returns Management System

Are Labor Shortages Straining Your E-Commerce Business? Strengthen Operations with an Automated Returns Management System

These days, returns have become a non-negotiable standard part of the e-commerce experience for B2C and B2B customers alike and are a key factor for vendors looking to maintain customer satisfaction and increase loyalty. While they can be costly and laborious, successful returns processes can showcase customer service, achieve long-term consumer loyalty, and provide invaluable […]

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Using AI for Critical Returns Management

Using AI for Critical Returns Management

In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]

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NOTED: The Supply Chain In Brief

NOTED: The Supply Chain In Brief

Green Seeds Maersk will add 300 electric trucks to its North America network—the largest heavy-duty electric truck deployment to date. The trucks will be delivered between 2023 and 2025 for use by Performance Team, Maersk’s North American warehousing, distribution, and transportation business. The trucks will be operated using technology company Einride’s digital road freight operating […]

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What’s your best reverse logistics tip?

According to the National Retail Federation, the total rate of returns was 16.6% in 2021, up from 10.6% in 2020. The best way to reduce returns is to understand the total cost of your returns and to make sure your reverse supply chain is optimized along with the rest of your supply chain.

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Finding a Home for Holiday Returns

Finding a Home for Holiday Returns

Record retail sales, including a growing share of online purchases (see chart), mean that more returns than ever are flooding warehouses. U.S. holiday retail sales were up 8.5% compared to 2020, says data from Mastercard, and 66% of consumers will likely return at least one gift. At 18%, the e-commerce return rate is almost twice […]

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Retailers Brush Up on Returns

Retailers Brush Up on Returns

With increased e-commerce adoption, returns are set to grow exponentially in 2022 and beyond, says a recent report from Incisiv, and retailers’ digital experience plays a big part in both reducing returns and making the return experience seamless. Retailers can achieve significant savings and enhanced customer satisfaction if they look at returns as an integral […]

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John O'Kelly

4 Tips to Master Reverse Logistics

Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.

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How to Optimize Your Supply Chain Before the Holidays

As the holidays quickly approach, retailers are feeling the strain brought on by global supply chain issues. Between port closures, labor shortages, and delayed shipping times, it is more important than ever that retailers optimize their supply chains before going into the busiest time of the year. Especially since customers expect (and demand) positive experiences […]

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