Articles

Reverse Logistics

Finding a Home for Holiday Returns

Finding a Home for Holiday Returns

Record retail sales, including a growing share of online purchases (see chart), mean that more returns than ever are flooding warehouses. U.S. holiday retail sales were up 8.5% compared to 2020, says data from Mastercard, and 66% of consumers will likely return at least one gift. At 18%, the e-commerce return rate is almost twice […]

Read More
Retailers Brush Up on Returns

Retailers Brush Up on Returns

With increased e-commerce adoption, returns are set to grow exponentially in 2022 and beyond, says a recent report from Incisiv, and retailers’ digital experience plays a big part in both reducing returns and making the return experience seamless. Retailers can achieve significant savings and enhanced customer satisfaction if they look at returns as an integral […]

Read More
John O'Kelly

4 Tips to Master Reverse Logistics

Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.

Read More

How to Optimize Your Supply Chain Before the Holidays

As the holidays quickly approach, retailers are feeling the strain brought on by global supply chain issues. Between port closures, labor shortages, and delayed shipping times, it is more important than ever that retailers optimize their supply chains before going into the busiest time of the year. Especially since customers expect (and demand) positive experiences […]

Read More