Articles

Reverse Logistics

Valerie Metzker

Retail Combats a $351-Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]

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Dr. Ron Lembke

Recall Logistics: The Value of Information

Massive recalls—such as the contaminated romaine lettuce in summer 2018 that led to the deaths of five people—provide some lessons helpful to anyone facing a future recall. With any recall, the first step is alerting the public and removing any harmful product from store shelves and customers’ homes. Unlike the romaine lettuce recall, the majority […]

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Andrew Slusher

Reverse Logistics Discussion Highlights Upcoming Conference – SMC³

As a consumer, I realize the incredible value online retail sales brings to my family. The ability to order everything—from clothing to food—with one simple click and experience lightning-fast delivery to nearly anywhere in the country is incredibly beneficial. But as the head of a supply chain technology company, I know the online retail supply […]

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Seamless Returns Start With Serial Numbers 

Although serial numbers were initially created to track production, they are invaluable tools for reverse logistics. Here’s how they can streamline supply chains. Serialized products are easier to manage during the returns process. If retailers capture a serial number at the point of sale (PoS), they know an item was purchased from them, because they […]

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Solved: Creating an Omnichannel Approach for a Sporting Goods Maker – Crane Worldwide Logistics

Solved: Creating an Omnichannel Approach for a Sporting Goods Maker – Crane Worldwide Logistics

The Challenge The client is a leading global designer, manufacturer, and marketer of consumer products in the global outdoor and sporting goods market with distribution through wholesale and e-commerce retail chains. The client faced: Dependence on a primary wholesale business model for the majority of its revenue. Increasing global demand for its products (9.8% CAGR […]

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Engaging Customers Through AI

Engaging Customers Through AI

Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]

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Isaac Mathew

Dialing In to the Secondhand Smartphone Market

More than any other mobile device, our gadget-centric society loves smartphones. The next big thing is always right around the corner. And that’s the phone we want. This compelling trend has spawned a budding market for secondhand smartphones. Many consumers are content to chase the next product generation one or two years behind if it […]

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Roger Marks

Retailers Get Help With New DOT “Reverse Logistics” Rules

The U.S. Department of Transportation has finalized new shipping requirements aimed at retail stores that return hazmat products to a supplier or manufacturer for a refund. Because the hazmat products found in retail stores typically pose little risk to the public in small amounts, U.S. DOT has created a streamlined, simplified version of the hazmat […]

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Saving Green While Going Green

While good for the environment, supply chain sustainability can also be good for the bottom line if incorporated into a company’s supply chain strategy. In the past, most companies were concerned primarily with forward logistics processes, and, to some degree, returning product to suppliers. Today, companies also focus on reverse logistics processes, not only from […]

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