Articles

Reverse Logistics

Retailers Brush Up on Returns

Retailers Brush Up on Returns

With increased e-commerce adoption, returns are set to grow exponentially in 2022 and beyond, says a recent report from Incisiv, and retailers’ digital experience plays a big part in both reducing returns and making the return experience seamless. Retailers can achieve significant savings and enhanced customer satisfaction if they look at returns as an integral […]

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John O'Kelly

4 Tips to Master Reverse Logistics

Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.

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How to Optimize Your Supply Chain Before the Holidays

As the holidays quickly approach, retailers are feeling the strain brought on by global supply chain issues. Between port closures, labor shortages, and delayed shipping times, it is more important than ever that retailers optimize their supply chains before going into the busiest time of the year. Especially since customers expect (and demand) positive experiences […]

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Valerie Metzker

Retail Combats a $351-Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]

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