Articles
Reverse Logistics
Channeling the Brick and Click Dilemma
As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.
Read More
How Non-Traditional Service Offerings Are Enhancing Supply Chains
Q: How do non-traditional supply chains differ from traditional supply chains? A: Traditionally, 3PL providers offered a specialized set of services focused around warehousing, order fulfillment, transportation and supply chain logistics. Today, several factors have driven 3PLs to non-traditional services that spread their influence further into the supply chain. Non-traditional supply chain services include various […]
Read More
Unlocking the Hidden Green Value in Mobile Devices
Reverse logistics for mobile devices is more important than ever. Mobile-connected devices exceeded the world’s population in 2014. Wearable technology sales will hit 22 million in 2015, and reach 370 million devices over the next five years, according to analyst CCS Insight. Imagine landfills piled high with smartwatches and connected egg trays, instead of smartphones […]
Read More
Designing a New Strategy for a New Year
With the New Year upon us, retailers and manufacturers need to rethink their supply chains and find new ways to work together, according to the 2016 Future Supply Chain, a report from the Global Commerce Initiative and Capgemini. Here’s a look at some external and internal industry trends from a Lean perspective. It’s not hard […]
Read More
Changing Regulations Regarding Shipping Lithium Batteries Present Unique Hazards for Shippers, Carriers and Receivers
The world of Dangerous Goods (DG) shipping is complex and ever-changing. Take for example the changing regulations regarding shipping lithium batteries. While lithium batteries have delivered superior performance and reliability in an endless array of applications, the same technology that makes them so useful also presents unique hazards for shippers, carriers and receivers. Several significant […]
Read More
Supply Chain Integration + Collaboration = Time Travel?
Debunking these five myths helps retailers and manufacturers see the real value of dedicated returns management.
Read More
Four Reasons Retailers Should Pay Attention to Reverse Logistics
Many retailers have long emphasized agility and cost-efficient movement of freight to stores or customers. However, they often neglect reverse logistics, resulting in missed opportunities for the entire consumer goods supply chain. The multi-channel model—which enables consumers to buy anytime, anywhere—has significantly impacted the retail industry and given rise to the following reasons why retailers […]
Read More
Why Retailers Put Their Sleighbells on in May
The sun is shining and the weather is warm, yet the world’s top retailers are humming holiday tunes and preparing for the busy season ahead. Retailers often prep for holiday delivery logistics months in advance, but 2014 saw them beginning preparations earlier than ever—in May. And who could blame them? We all remember last year’s […]
Read More
Product Returns: 5 Myths Busted
Retailers and manufacturers often avoid dealing with product returns until returned inventory clogs up the warehouse or write-offs hit their P&L. When the returns problem gets big enough to force action, they attempt to deal with it as quickly and cheaply as possible. Executives often avoid returns issues because they believe in one or more […]
Read MoreStreamlining Reverse Logistics
Efficiently managing damaged goods, expired products, and inventory returns can be challenging for shippers. Brian Crow, global marketing manager at chemical management services provider Rinchem Company Inc., offers the following recommendations for proactively and efficiently managing reverse logistics material flows, while significantly reducing costs. 1. Use tech tools to track returned inventory. Many warehouse management […]
Read More
Why Every Manufacturer Needs a Reverse Logistics Solution
The average manufacturer spends nine to 14 percent of total sales on product returns each year, according to an Aberdeen Group study. Yet an estimated 45 percent of manufacturers do not have a reverse logistics solution. They rely on retail or wholesale partners to deal with customer returns, recalls, and seasonal overstocks. Until the mid-1990s, […]
Read More
Bruce Kulp Scores Big
Bruce Kulp is senior vice president, supply chain and refurbishment, at video gaming and consumer electronics retailer Game Stop, in Grapevine, Texas. He has held this position since 2010. Responsibilities: Procurement, distribution, store allocation, transportation and logistics, refurbishment, materials management, research and development. Experience: Vice president of distribution, vice president of logistics, Electronic Data Systems […]
Read More
Defending Against the Global Recall Threat
As international supply chains and distribution networks grow in prevalence and complexity, operating risks and logistics are becoming increasingly difficult to mitigate. The challenge of managing the multitude of variables is compounded by the speed at which today’s supply chain must operate. One key area affected by the global economy is product recalls. The number […]
Read More
Liquidate Inventory or Leave Money on the Table
Reverse logistics programs aim to efficiently remove returned and obsolete inventory from the primary sales channel to maximize recovery values while minimizing related financial risk. Retailers and manufacturers liquidate more than 95 percent of overstock inventory and customer returns on the secondary market. When evaluating the effectiveness of their returns process, many executives focus on […]
Read More
How to Profit from Outsourcing
More companies outsource the reverse logistics function than any other part of the supply chain. In fact, most Fortune 1000 retailers and consumer goods manufacturers outsource part or all of their reverse logistics processes, and experts expect this trend to continue growing globally over the next 20 years. Why do companies such as Walmart, Dell, […]
Read More
Managing Retail Returns: The Good, the Bad, and the Ugly
Retailers have to cope with all kinds of returns—from apparel that just didn’t suit the customer, to expired products that are no longer saleable, to recalls endangering public safety. Here’s how retailers handle this range of returned goods to recover maximum value.
Read More
Global—February 2014
Serving Returning Customers In a fickle economy, retailers want consumers to be less discreet about their discretionary spending. One way they can encourage that is to make it easier for customers to return impulse buys or unwanted holiday gifts. But returns can add significant costs, especially when it involves cross-border business. Take, for example, online […]
Read More
Minimizing the Financial Impact of Peak Season Returns
As the supply chain world settles in for a long winter’s nap, the reverse logistics world is shifting into overdrive to handle peak returns season. Both retailers and manufacturers report that the percent of returns for 2014 is roughly the same as it was by this point in 2013. The rate of returns for holiday […]
Read More
Plan Early for Peak Returns Season
By late fall, supply chain executives worldwide are well prepared for the high-volume year-end holiday season. But following close behind it is peak returns season. Now is the time to plan for managing the returns, overstocks, and recalls businesses will process between mid-December and early March. During peak returns season, companies handle up to 45 […]
Read More
Putting a Lean Spin on Reverse Logistics
Reverse logistics—the processes involved with handling products returned by customers—is often overlooked during supply chain planning. As a result, it is frequently a source of waste, because companies lack Lean procedures for handling defective, damaged, mislabeled, or incorrectly shipped items when customers return them. Recently, businesses have started paying more attention to their reverse logistics […]
Read More