Articles

Case Studies

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Norbert Ore: The Creative Touch

When Norbert Ore looks back at his career, he recalls with special satisfaction a phase that started in 2001, when a job switch took him from Chesapeake Corp. to Georgia-Pacific (GP) LLC, Atlanta. His new position, the one he still holds today, was group director, strategic sourcing and procurement. Even for a supply chain veteran […]

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Bean There, Returned That

Building its business around high-quality outdoor equipment and clothing, L.L. Bean’s sales channels include seven retail stores, one dozen outlet stores, the Internet, and its nearly 100-year-old catalog. But it’s not just the product that Bean built its reputation on—it’s also the retailer’s 100-percent satisfaction guarantee. The roots of that guarantee trace back to 1912, […]

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Vimal Patel: Taking an Eagle’s-Eye View

When Vimal Patel speaks, everyone listens. As manager of merchandise flow at American Eagle (AE) Outfitters’ Warrendale, Pa., distribution center, his job is to make sure all departments – receiving, replenishment, packing, and shipping – pull together to achieve the facility’s goals. “Every department wants to do well individually, but they don’t always look at […]

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Steve Lash: Loco Like A Fox

“A chicken is actually corn with feathers,” Steve Lash says. He should know. Lash is director of supply chain management for El Pollo Loco, a restaurant chain that built its success on citrus-marinated, flame-grilled, Mexican-style chicken. With more than 360 stores in seven states, and a 12-state expansion underway, El Pollo Loco (Spanish for The […]

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John Rickard: Logistics With a Human Touch

Try this logistics experiment: Drop packages of food from a helicopter onto a field filled with football and rugby players and see if anyone gets hurt. That’s the exercise John Rickard and his associates at the relief agency International Rescue Committee (IRC) conducted in 1999 while laying plans for a humanitarian mission in the mountains […]

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Debbie E. Jackson: Life at the End of the ERP Tunnel

Debbie Jackson is starting to get her life back. It has been on hold since late 2003, while she and her colleagues at Johns Hopkins University endured one of the truly harrowing ordeals of business life: a major ERP implementation. As supply chain procurement team lead for HopkinsOne—the initiative to move all the Johns Hopkins […]

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Brent Shinall: Bursting with Energy

When Brent Shinall grew bored with his job as manufacturing engineer for hypersonic engine maker Pratt & Whitney, he started exploring new career opportunities. “I saw people in the purchasing department working with suppliers and negotiating contracts, and thought, ‘That looks like more fun,’” he recalls. So when the company’s purchasing manager needed an engineer […]

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IT Cleanup, Aisle 3

Migrating to a single technology platform and translating SAP transactions onto handheld terminals were high on Wawa’s IT shopping list. It checked off both with SAP.

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Ivan Figueroa: A Man Who Plays Many Parts

Ivan Figueroa leads a double life. As global logistics manager for Radiant Systems in Alpharetta, Ga., he keeps distribution centers throughout the world supplied with spare parts for his company’s point-of-sale systems. In his other role as council member of the newly formed city of Johns Creek, Ga., he wrestles with zoning and planning questions […]

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