Case Studies

Dennis Hilborn: Know Thyself

“Who are we?” is one of Dennis Hilborn’s favorite questions. In his two and a half years as director of distribution at sports apparel maker Cutter & Buck, asking employees over and over who they are has helped him transform the Seattle-based company’s distribution center (DC). When Hilborn arrived at Cutter & Buck, “distribution was […]

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Michael Beaver: Leave it to Beaver

Michael Beaver recently started learning Spanish, and he wishes he had mastered a few more languages earlier in his career. As a supply chain executive with a global corporation, Beaver knows communication is the key to forging profitable relationships. Speaking to colleagues and partners in their own languages helps to assure them that the company […]

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