Tara Meier

What Is the Best Method to Measure Customer Satisfaction?

Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]

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Lori Harner

Control Tower Capabilities—Redefined

Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]

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Supply Chain Checklist for a COVID-19 World

While the uptick in revenue from online sales during the pandemic has been positive, shippers still face ongoing challenges acquiring raw materials and tackling last mile delivery. Companies are now in a position where they need to hedge against having too much inventory and working capital tied up, while seeking the necessary agility and resilience […]

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Keri Corbin

Top Priorities for 3PL Warehouse IT in 2021

Q: When looking ahead to 2021, what’s the number-one priority companies should make to stay competitive? A: Since labor is the most expensive component of the business, we say start there. Smartly planning your resources to best suit the needs of the company and the company’s digital transformation and customer experience goals is paramount. Barcoding […]

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Michael Eastabrook

Shining New Light on Dock Operations

The loading dock is a complicated place, with many people and a lot of equipment working together. With better visibility into dock activity, companies can bring significant improvements to their warehouse operations. Q: What important challenges do warehouse operators face because they lack access to crucial real-time and historical data about what’s going on at […]

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Thomas Griffin

Partnering with a Logistics Specialist Brings Major Benefits

Q: What are the customer’s benefits of working with a large, experienced logistics company versus one that is part of a diversified organization? A: The most obvious benefit to the customer is that logistics is their specialty. When you work with a logistics company that is part of a large, diversified business, their focus is […]

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Peter Zalinski

Leveraging the Benefits of New Industrial Printers for Compliance

Q: What are the benefits of investing in the latest industrial printers? A: The latest industrial printers offer a new set of features and advantages, so end users will not be upgrading just to ensure continued performance and support—they will enable new productivity and efficiency benefits. This includes higher image resolutions, improved feeds-and-speeds, and user-replaceable […]

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Emily Burns

Why Companies Should Consider Employing Robots

Q: What is robotic process automation? A: Modern robotic process automation (RPA) technology began forming 20 years ago, and has become the transformative tool it is today within the past five years. RPA is a high-tech solution where a process that was previously performed by a human is now performed by a computer. RPA “bots” […]

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Justin Turner

Shared Truckload Creates Efficiencies, Reducing Shipment Costs

COVID-19 upended supply chains, increased costs, and tightened capacity, leaving shippers struggling to deliver high-quality service. Shared truckload could be the answer. Q: How has shared truckload alleviated shippers’ issues during the pandemic? A: Capacity challenges and increased costs across supply chains have driven shippers to become more creative and innovative. When faced with substantially […]

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Al Reisman

3 Critical Questions About Oversize/Overweight Shipments

Although your supply chain may not require oversize/overweight shipments on a regular basis, there will likely be a time when the need arises. If this level of specialized shipping is not within your comfort zone, you should turn to the expertise of a heavy haul carrier to guide you rather than trying to handle it […]

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Dave Glancy

Building Resilience With Dedicated Transportation Solutions

In today’s volatile economic environment, shippers need reliable, cost-effective solutions to meet customer demand. Dedicated transportation solutions, which mitigate capacity risk and improve on-time delivery, are often a preferable option. Q: What are the factors driving demand for dedicated transportation solutions? A: First, companies understand, now more than ever, they need reliable partners. Interruptions in […]

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