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Rolling Out a Major Product Transition Across the Globe
For C3 Solutions, customer success equals company success. The industry leader in yard and dock management solutions eased the transition for users to a new HTML5 platform, providing exceptional support.
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How to Prepare Your Warehouse for a Second Wave of COVID-19
Warehouses and fulfillment centers should take these precautions to mitigate COVID-19 risks, keep the workforce safe, and avoid costly downtime.
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What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
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Procurement Practices That Pay Off
How do you know you’re paying the right price for the right level of service? Accurate business intelligence will drive sound strategies that deliver on core business goals.
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Control Tower Capabilities—Redefined
Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]
Read MoreSupply Chain Checklist for a COVID-19 World
While the uptick in revenue from online sales during the pandemic has been positive, shippers still face ongoing challenges acquiring raw materials and tackling last mile delivery. Companies are now in a position where they need to hedge against having too much inventory and working capital tied up, while seeking the necessary agility and resilience […]
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Top Priorities for 3PL Warehouse IT in 2021
Q: When looking ahead to 2021, what’s the number-one priority companies should make to stay competitive? A: Since labor is the most expensive component of the business, we say start there. Smartly planning your resources to best suit the needs of the company and the company’s digital transformation and customer experience goals is paramount. Barcoding […]
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Shining New Light on Dock Operations
The loading dock is a complicated place, with many people and a lot of equipment working together. With better visibility into dock activity, companies can bring significant improvements to their warehouse operations. Q: What important challenges do warehouse operators face because they lack access to crucial real-time and historical data about what’s going on at […]
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Top Packaging Innovations Enable E-Commerce Growth and Sustainability
Working with a 3PL such as DHL Supply Chain can help you develop packaging that improves sustainability, lowers costs, and delivers the desired customer experience.
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TMS Enables Shippers to Manage Exceptions and Navigate Disruptions
Utilizing a transportation management system for tracking exceptions increases visibility for shippers and lets them more effectively allocate resources.
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