Articles

E-commerce

Engaging the  Informed Consumer

Engaging the Informed Consumer

Retailers and branded manufacturers can differentiate themselves in a crowded marketplace by showcasing their most unique assets, according to Kibo’s annual 2018 Consumer Trends report. Based on responses from 3,000 U.S. consumers, the report suggests that while price is still the primary factor in purchasing decisions, consumers are increasingly seeking out a differentiated shopping experience—one […]

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2018 Business Trends: For Better, For Worse

2018 Business Trends: For Better, For Worse

Investing in new and improved information technology and robotic process automation (RPA), talent shortages, and trade protectionism are predicted to be the top trends in service delivery for 2018 and the next several years, according to the latest quarterly KPMG Global Insights Pulse survey. Respondents predict these trends will have the largest positive impact: intelligent […]

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Competing With E-Commerce Giants

Despite the highly competitive environment, it is possible for small and mid-sized companies to compete with the e-commerce giants. It just takes creativity, a strong, optimized supply chain and, of course, exemplary customer service. Paul D’Arrigo, vice president of information technology for Spend Management Experts, offers this advice. 1. Provide excellent customer service. Ensure the […]

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Supply Chain Efficiency: Packaging for the Automotive E-Commerce Era

According to the Automotive Aftermarket Suppliers Association (AASA), the e-commerce automotive aftermarket sector is currently growing at a rate of $1 billion annually, and is expected to rise to $15 billion by 2020. For the most part, the sector is focused on two primary customers: those seeking accessories for upgrades and those interested in purchasing […]

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