Articles
E-commerce
Shipping and Delivery: How to Get it Right
Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]
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Store Delivery Keeps Retailers in the Game
Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]
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Nina Luu: Banking on Data
Nina Luu is CEO and co-founder of Shippabo, a cloud-based supply chain management solution headquartered in Los Angeles. Responsibilities: Leading shippers, logistics experts, and technologists in creating cloud-based supply chain solutions. Experience: Co-founder, IGH Global Corporation; marketing director, Evergreen Herbs Education: B.S., business administration, California State Polytechnic University, Pomona, 2005. One year after college, I […]
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Returning Experience
The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]
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Returns in the E-Commerce Retail Supply Chain – MD Logistics
In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers. Q: How does the reverse logistics process work? A: 3PL providers engineer returns solutions that are specific to their […]
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Footwear Chain Steps Up E-Commerce Efficiency
Browns Shoes makes great strides with a distributed order management system that gives inefficiencies the boot.
Read MoreE-Commerce Supply Chains in 2018: Millennial Consumers Most Concerned With Speed and Affordability of Deliveries
For today’s millennial consumers, timeliness of deliveries ranks high on the list of requirements for customer satisfaction. In fact, in a study of 3,000 consumers in the United States, Canada, and the United Kingdom, conducted by e-commerce company Radial, over one-third — 39.7% — of respondents ages 18 to 24 said that speed of delivery […]
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Footwear E-Tailers: Shoe Me The Money
E-commerce footwear sellers woo shoe shoppers with generous shipping and return policies designed to ensure a perfect fit.
Read MoreManufacturers Take on Amazon
In response to the “Amazon effect” and today’s consumer demands, manufacturers are reprioritizing and focusing their technology investments on inventory optimization solutions (43 percent) and integrated planning and execution technologies (41 percent), according to findings from JDA Software’s 2018 Intelligent Manufacturing Survey. The survey suggests manufacturers are embracing a new retail-like role and willing to […]
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Thinking Beyond Home Delivery – SEKO Logistics
Consumer expectations are becoming increasingly demanding, and matching supply to demand is crucial for any successful supply chain. Speed is where it’s at—if you are not moving forward, you are moving backward. As consumers become increasingly savvy online, companies are quickly learning the importance of being at the forefront of change. Providing consumers with all […]
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