Articles

January 2023

Optimizing Customer Service and Corporate Value

Optimizing Customer Service and Corporate Value

Q. How can a company maximize customer service and corporate value? A. The first interaction is often with the customer service department. This team makes the first impression, setting the tone for the relationship and the perception of how your brand can fulfill their needs. Suppose the experience is pleasant and productive; your credibility increases. […]

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Automation: From Benefit to Necessity

Automation: From Benefit to Necessity

Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.

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How to Avoid Paying Ransom

How to Avoid Paying Ransom

It is no great secret that cyberattacks are on the rise, and recent data suggests supply chains are no exception. A 2022 NCCGROUP survey shows that supply chain organizations experienced a 51% increase in attacks within the six months preceding the survey. The first step in addressing this risk is acknowledging that it exists. The good news is this should be a relatively easy step, especially compared to what comes next.

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Get Closer to the Action With Onshoring

Get Closer to the Action With Onshoring

Supply chains are the lifeline of globalization. In the years leading up to the pandemic, western companies routinely outsourced production to suppliers in lower-cost economies around the world. However, the seemingly never-ending string of supply chain disruptions over the past two years highlighted the fragility of complex and dispersed supply chains.

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