Articles
Retail
Fashion Supply Chain: What to Where
While most fashion and apparel executives are optimistic about the 5-year outlook for the industry, the percentage fell from 92.3 percent in 2016 to 71 percent in 2017, a record low for the United States Fashion Industry Association’s annual Fashion Industry Benchmarking Study, which surveyed executives from leading fashion and apparel brands, retailers, importers, and […]
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Engaging Customers Through AI
Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]
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Best Practices for the Gift of Successful Holiday Sales
For some retailers, holiday sales can represent up to 27.4 percent of annual sales, and in 2017, overall retail holiday sales are expected to increase from 2016. Debra Glassburn, Partner, Columbus Consulting, offers these tips to help retailers make the most of the 2017 holiday season and leverage every sales opportunity. Understand historical trends. Having […]
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The Calm After the Storms
Among the lasting effects of catastrophic natural disasters such as Hurricanes Harvey and Irma is a positive one: Knowledge. It’s an understanding of what companies need to do in the wake of a disaster, which efforts worked and which failed, and how to be better prepared. How Walmart, FedEx, and other big companies have adapted […]
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E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction
The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]
Read MoreThird-Party Refurbishers Help Get
First-Quality Goods to Market
Ideally, every step of your supply chain runs like clockwork, without interruption. You want to keep operations, transportation, and distribution ticking along precisely. A significant interruption can deliver a serious blow to the timeline—and the bottom line. But life happens… An overseas shipment of suits gets soaked with saltwater, plunging the distribution center into a […]
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Supply Chain Be Nimble,
Supply Chain Be Quick
To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]
Read MoreSupply Chain Commentary: Prepare for Mobile Commerce
E-commerce, m-commerce, and now app-commerce. Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps. According to the 2017 UPS Pulse of the Online Shopper, shoppers make 25 percent of online purchases with apps, a number expected to spike quickly in coming years. […]
Read MoreWhat Retail Apocalypse?
Retailers Open 4,000+ Stores in 2017
U.S. retailers are opening 4,080 more stores in 2017 than they are closing and plan to open more than 5,500 more in 2018, according to a new report from research and advisory firm IHL Group. The report, Debunking the Retail Apocalypse, was released on August 30, 2017. The research reviewed more than 1,800 retail chains […]
Read MoreAmazon Closes Whole Foods Acquisition: 3 Experts Weigh In
Amazon’s acquisition of Whole Foods Market closes today August 28, 2017, and the deal’s impact will be felt immediately. Whole Foods Market will offer lower prices starting today on a selection of best-selling grocery staples across its stores, with more to come. In addition, Amazon and Whole Foods Market technology teams will begin to integrate […]
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