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Hello, Good Buy

Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that the customer is king. As retailers across the globe struggle with demands for both personalization and convenience, balanced with consumer skepticism on data privacy, JDA Software and Centiro explored consumer trends in key markets […]

Shipping and Delivery: How to Get it Right

Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]

Store Delivery Keeps Retailers in the Game

Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]

September 13, 2018 | Logistics | Retail | Reverse Logistics | Supply Chain

Send It Back! How to Manage E-Commerce Returns

Up to 30 percent of e-commerce orders shipped to customers wind up coming back. Here’s how smart retailers box up their reverse logistics strategies.

September 8, 2018 | E-commerce | Logistics | Retail | Supply Chain

Returning Experience

The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]

August 31, 2018 | E-commerce | Logistics | Retail | Supply Chain

Returns in the E-Commerce Retail Supply Chain – MD Logistics

In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers. Q: How does the reverse logistics process work? A: 3PL providers engineer returns solutions that are specific to their […]

August 27, 2018 | Logistics | Retail | Supply Chain

Overcoming Omni-channel Challenges in Retail – Crane Worldwide Logistics

Supply chains should allocate product across today’s complex omni-channel networks to fulfill customer demand.

August 12, 2018 | Logistics | Retail | Supply Chain

Are You Ready for Omnichannel Retail?

An omnichannel retail strategy provides a consistent shopping experience across different channels and devices, requiring your supply chain to offer a smooth, positive experience for customers—no matter where and how they interact with your brand. Some supply chain challenges to address when dealing with an omnichannel retail strategy include: Supply chain visibility. Consumer expectations are […]

Cookware Company Stirs Up a Sizzling Supply Chain

When sales of cast-iron cookware heat up, a well-known brand prepares a solution to expand manufacturing capacity and warehouse space.

May 10, 2018 | Logistics | Partnership | Retail | Supply Chain

A Cool Supply Chain Solution

A 3PL’s cold call leads to a cool technology solution that streamlines processes and minimizes service disruptions

Retail

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