Articles
Commentary
Whole Order Visibility Supports Front Lines of Customer Satisfaction
In the days of dot.com euphoria, an order was an order, plain and simple. Consumers went to Amazon.com to buy a book, then felt the excitement of clicking on “track your package” to follow each step of the delivery. But B2B order tracking is different. No company uses Amazon.com to place complex equipment orders or […]
Read MoreLet’s Mobilize Our Disaster Management Expertise
It struck me a few years back. Earthquakes in Turkey and Taiwan. Floods in Curacaos. Disaster upon disaster hit nations where Fritz Companies’ employees were based and we didn’t have a plan to help them and their families. In fact, when I called around to other companies at the time, I couldn’t find anyone that […]
Read MoreInbound Logistics: Playing the Name Game
“You are so much more than just inbound.” “Inbound Logistics…is this a magazine about importing?” “Why do you cover only inbound transportation?” So why do we call the magazine Inbound Logistics? Over the years, I have been asked this question, and at a logistics trade show in Chicago last month, I was asked it repeatedly. […]
Read MoreElite System Boosts Supply Chain Visibility
Web-based businesses continue to grow and become more sophisticated, especially when it comes to the supply chain. Technology that was once the exclusive provenance of CAD programs and complex industrial or financial GUIs now has a good chance of being used in applications that serve the supply chain. Clearly companies need greater visibility along as […]
Read MoreRaking in the Trash
“It’s only trash.” That’s how supply chain managers often refer to the mountains of packing material, broken pallets, paper, and other trash that clutters distribution facilities. For most companies, disposal is an expense item, with additional costs for compactors, waste bins, carting, landfill use, and myriad other variables. With a little of the same skill […]
Read MoreMaterial Handling Automation: Money for Nothing, Clicks for Free
Necessity is the mother of invention but in a down economy it may be the mother of companies giving things away to make the sale. Sales of large-ticket capital expenditures are down, including warehouse automation and materials handling systems. At the NA2002 Material Handling Industry (MHI) conference, held in Detroit last month, exhibitor after exhibitor […]
Read MoreSupplyPro’s Point-of-Use Inventory Management
Not all supply chain solutions providers offer broad-based remote services. Some do a very good job on a more local level—though, often, their offerings can be hooked into a global web network. Some concentrate solely on the supply chain at point-of-use. One such solutions provider is SupplyPro, based in San Diego, Calif. It has developed […]
Read MoreReal-Time Visibility Ensures Real Savings
Cost control is an increasingly critical factor as companies fight to remain competitive. Simply put, if you cannot grow revenues, you must cut costs. Supply chain integration across business units is a leading cost-cutting measure, according to corporate managers responding to a recent Gartner Dataquest survey. One problem with most installed procurement and logistics systems […]
Read MoreHow Retailers Become Promise Keepers
Retailers today increasingly leverage online channels to offer services from third parties, including product drop-shipped from other vendors, cross-branded product bundles, and special orders. Amazon essentially built its business on this model and traditional retailers have followed. These strategies present great opportunities for new revenues, efficiencies, and service levels. But serious pitfalls exist, too. When […]
Read MoreLogistics IT: Opening the Flood Gates
Eight years ago, Barbara Barnhill, transportation supervisor for Elizabeth Arden, excitedly shared her story with Inbound Logistics. She had started a revolutionary program that was racking up annual million-dollar savings by taking control of her inbound transportation. She did it using the latest technology—a fax machine. Today, fax machines have given way to web and […]
Read MoreSupply Chain Planning in a Global Environment
Last month’s column examined LogicTools Inc.’s LogicChain and LogicNet supply chain applications. This month, we talk with the person behind those applications—David Simchi-Levi, LogicTools CEO and president. In addition to running LogicTools, Simchi-Levi is a professor of engineering systems at MIT and the author of two books, including the prize-winning Designing and Managing the Supply […]
Read MoreVMI Heals Distributor/Manufacturer Mistrust
Imagine if your doctor had real-time information about your blood pressure, heart rate, cholesterol level, blood sugar, and brain wave patterns and could intervene remotely at any time. Medical technology hasn’t developed quite to that point yet, but enterprise software has. It’s called vendor-managed inventory (VMI). A Healthy Dose of VMI VMI has a healthful […]
Read MoreEconomic Recovery: Grains of Sand
It is as if grains of sand had been sprinkled in the mechanism of the American economy in the aftermath of Sept. 11, a skilled writer in Business Week wrote recently. But sand eventually grinds machinery to a halt, so perhaps that was a little overstated. While the costs of 9/11 are great, there is […]
Read MoreLogic Tools Addresses Network Design, Decision Support
The key to doing good business when providing supply chain solutions is to have a handle on network design and decision support. This means having support systems in place that have the functional clout and services required to sustain these applications. Network design and decision support are strategic components of any company’s long-term and tactical […]
Read MoreImproving Employee Efficiency Through Education
Providing superior customer service is a fundamental goal of every successful business. The manner in which employees provide value-added service is key not only to maintain, but also to attract, additional business. To be successful service providers, companies need to focus on variables such as improving employee efficiency and productivity through focused training and education […]
Read MoreNavigating the Virtual Marketplace
Within the logistics online marketplace operates an aggregation of companies acting on behalf of shippers that purchase transportation from a diverse group of logistics services providers. These providers include trading exchanges; logistics solutions providers; trucking, rail, ocean, and air carriers; and companies specializing in ancillary logistics services such as supply chain event management. Over the […]
Read MoreLogistics Education: Homegrown Distance Learning
Today’s business logistics professionals need to continually upgrade and improve their supply chain skillsets. Besides the expected benefit of administering logistics responsibilities more effectively, the effect on your paycheck’s bottom line will be dramatic. Yet who among us has the luxury to stop work and take off for the nearest college campus, whatever the personal […]
Read MoreThe Search for e-Business Enlightenment
A zen approach to logistics? It’s not as far-fetched as you might think. In an industry where the quest for perfection is persistent, if fleeting, an enlightened approach to e-business and supply chain management has some merit. In their book The Seven Steps to Nirvana (McGraw-Hill, 2001) Mohan Sawhney and Jeff Zabin draw on this […]
Read MoreCreating New Avenues for Cost Reductions
To significantly reduce logistics costs, look beyond network optimization and rate reductions from your carriers. Transportation providers have limited opportunity left to cut costs, yet significant savings opportunities—in managing inbound inventory, reducing static inventory, and increasing supply chain velocity—often go untapped. The challenge in achieving these benefits is to replace traditional thinking with a new […]
Read MoreReading the Logistics Radar Screen
Private network proliferation and the Internet’s global commercialization improve productivity in manufacturing and customer-facing business operations. But at the interface between information technology and the physical world of transportation and logistics, we still have a long way to go. The flip side of the IT revolution is that the quality of data fed into logistics […]
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