Articles
Commentary
Are You a Logistics Laggard?
Logisticians get saddled with lots of responsibility when things go wrong—the shipment is late, the shipment is lost, the carrier filed Chapter 11, the ports are closed. Now we learn that we are not practicing “socially responsible logistics.” Talk about piling on! “The logistics discipline appears to be more of a laggard with respect to […]
Read MoreCRM Plays Crucial, Often Confusing, Role in SCM
The importance of customer relationship management (CRM) within the supply chain is vitally important. This column offers my take on some important integration issues. The customer and the customer’s customer have been a critical part of the supply chain since its inception. The customer is quite clearly what the supply chain is all about. Having […]
Read MoreWhat Do You Really Know About Intermodal?
Remember the Bill Murray movie Groundhog Day? The premise was that his character was trapped in a time warp that had him continuously reliving the same day. The people who work in the intermodal industry can probably relate—except it’s not their industry that’s stuck in a time warp. It’s their image. Intermodal transportation can take […]
Read MoreYou Have Entered the Material Transfer Zone
The loading dock has become a critical component of virtually any supply chain strategy. Mistakes in dock design and equipment choices can have costly consequences that ripple throughout the supply chain. For instance, slowdowns and product damage can very quickly multiply when overhead door openings are too small and dock levelers too narrow to provide […]
Read MoreCLM: The Rules are Changing
The rules are changing? I wish somebody would tell that to the longshoreman’s union. I was recently in the center of the dock lockout imbroglio in San Francisco, having made the trip to attend the Council of Logistics Management’s 2002 conference. Business as usual for dockworkers apparently means a 70+ percent increase over three years, […]
Read MoreVelant’s Automated Planning Solution
Two primary goals of transportation management are reducing costs and enhancing customer service. To meet these demands and improve its transportation planning offerings, Velant, a solution provider headquartered in Atlanta, Ga., has developed a managed service that integrates advanced technology with the expertise of logistics specialists. The company’s Transportation Management Center (TMC) is targeted at […]
Read MoreProactive Involvement Ensures Clean 3PL Startup
When applied appropriately, an outsourcing strategy can add strategic advantage to your organization. Whether the value lies in asset efficiency, cost containment, customer service, marketing strength, or technological advantage, many 3PL customers can show measurable improvement in one or more of these areas. Customers dissatisfied with a 3PL, on the other hand, often cite unrealized […]
Read MoreContainer Carriers: Why Can’t We Make Red Tape a Thing of the Past?
Container shipping is one of the world’s youngest industries—younger, in fact, than the computer industry. When Malcolm McLean drove the first container onto a ship less than 50 years ago, Big Blue was already churning out early computing and communication systems. Despite the rapid evolution of computer technology, container shipping companies still fail to grasp […]
Read MoreBuilding a High-Velocity Supply Chain Network
Managing an extended supply chain network effectively requires coordination among many geographically dispersed partners. Done well, you can reduce operational costs and increase bottom-line profitability and customer loyalty. Done poorly, you can face increased personnel, as well as higher inventory and rush charges, all incurred in an attempt to avoid dissatisfied customers. With increasing decentralization […]
Read MoreProactive Returns Management Yields Hard ROI
Multi-channel product distribution and stiff competition for more demanding and discerning customers require creative strategies for managing and maintaining customer relationships. As companies search for areas of opportunity to meet these needs, returns management tops the list.Product returns and their impact on a company’s bottom line is an age-old problem. The complexities of reverse product […]
Read MoreCF Bankruptcy: Labor Day
Consolidated Freightways files for Chapter 11 bankruptcy protection on Labor Day. Coincidence? I don’t think so. Can part of the reason for the demise of this once great carrier be laid at organized labor’s door? I remember meeting with two highly-placed CF executives six years ago. They were making the rounds, explaining to the press […]
Read MoreWhat’s Behind mySAP’s Technology?
The technology behind mySAP’s Supply Chain Management module—which spans planning, execution, networking, and coordination processes—bears closer review. mySAP SCM is built upon industry standards such as HTML, XML, and WAP (Wireless Application Protocol). These tools ensure interoperability and flexibility. Part of SAP’s flexible optimization strategy is the use of user-specific heuristics. “Within SAP, heuristics are […]
Read MoreTruckers Unite to Combat Terrorism
Last September, our nation and the trucking industry were shaken by the realization of our vulnerability to terrorist attacks. While the trucking industry has fought to combat cargo theft and address other security concerns for many years, never before have we considered the magnitude of tragedy that can occur when cargo and equipment fall into […]
Read MoreHandling the Rigors of Global Compliance
Compliance is an intrinsically complex and often misunderstood part of the global supply chain. Unlike other functions such as purchasing and receiving, which generate a lot of attention and activity, successful compliance is gauged when absolutely nothing happens—when freight leaves its origin and arrives at its destination on time and intact. But as soon as […]
Read MoreFood Retail: It’s a Jungle Out There
I was watching The Discovery Channel with my son the other day and saw a program about a group of cheetah hunting a lone springbok. Menaced from the front, sides, and rear the antelope leapt high in the air, and dodged from side to side to escape the jaws and claws of its larger, faster […]
Read MoreFor SAP, Size No Longer Matters
In this era of business change, even the biggest supply chain technology providers are reaching out to small- and mid-sized companies, creating new products, and making it easier for companies to respond to their offerings. Much of their focus is also targeted toward easier implementation. Industry stalwart SAP has responded to these changes in business […]
Read MoreHuman Resources Vital in the Age of Technology
Technology makes the modern world go ’round, or at the very least makes modern business work. But to build a global freight forwarding network—and make it thrive—technology is not an answer in and of itself. It is a cultural and business evolution. Before implementing technology, freight forwarders must have the right professionals in the right […]
Read MoreTransforming Companies and Services on the Web
Developments in information technology are transforming the logistics industry by expanding the capabilities of logistics providers and enabling them to automate services to enhance customer support. Using the web, a logistics company can offer a variety of services and information to you without requiring them to invest in special software programs. Logistics services providers are […]
Read MoreTapping Into SRM for Supply Strategy and Procurement Execution
Manufacturers today have an opportunity to leverage their supply base for competitive advantage. Unfortunately, most do not have the tools required to tap this value. For the last decade they have focused mainly on growth issues such as supply chain planning and customer relationship management. As the engine of growth has stalled, manufacturers are casting […]
Read More3PL Growth: Strange But True
In any field, find the strangest thing and explore it,” said renowned physicist John Wheeler. “You can learn a lot about your world if you take that approach.” Well, perhaps the strangest thing in our world of transportation is the advent of the 3PL. Many say buying transportation is just about buying a commodity—”I don’t […]
Read More