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Keys to Customer Retention in a Competitive Environment
Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in today’s market. A key contributor to this is having local sales effort, and knowing customer requirements. Being able to provide […]
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What You Need to Know About Nearshoring
Q: When a company begins a nearshoring initiative in Mexico, what is the best way to expand its supply chain to meet the future need without disrupting the service their customers have come to expect? A: When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics […]
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Complying With Big-box Retailer Requirements
Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]
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Multiple Channels Are Making Supply Chains More Complex
The global consumer packaged goods (CPG) logistics market is forecast to grow at a compound annual growth rate of 5.98% from 2016 to 2020, according to a Research and Markets study entitled Global CPG Logistics Market 2016-2020. For CPG logistics providers who are looking for and finding new ways of helping customers get their products […]
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Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies
As the global market becomes ever more connected, more and more retailers are struggling to keep up with their international expansion. Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations. Wisely, this is where many are seeking assistance, and […]
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Balancing Inventory for a Better Customer Experience
Q: How is e-commerce impacting inventory management for retailers? A: Inventory is a costly investment for retailers. With the growth of e-commerce, retailers have identified a potential opportunity to reduce working capital by thinning inventory at brick-and-mortar stores—opting instead to maintain major portions of inventory at distribution centers upstream. By adopting this strategy, retailers are […]
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The March of Technology
How are you going to make money at the lower margins of 2016? Freight is down, trucks are plentiful, and fuel is down so much that you need to get a lot of new business just to keep your revenue even. Not an easy environment. And it’s going to get tougher. Margins have been coming […]
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Is It Time to Think About Logistics Outsourcing?
Changing consumer behaviors, increasing consumer expectations and rapid advancements in technology are converging to create the need for supply chains to be more global, transparent, agile and responsive. We are at a unique point in time with all of these dynamics in place simultaneously that the supply chain function is evolving in its breadth of […]
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The Potential of Change
With schools across the country rapidly increasing the use of technology in the classroom, recent graduates entering the logistics workforce expect similar atmospheres. Without even realizing it, these individuals have trained themselves in a variety of ways to further their career. They are comfortable spending hours a day behind the computer, checking their emails religiously, […]
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Optimizing Inbound for Improved E-Commerce Fulfillment
E-commerce is changing warehousing. Consumers want to purchase merchandise at any time, from anywhere—whether it is online, mobile, or in a store. As a result, efficient and reliable omni-channel fulfillment has become an imperative for retailers. To better align business models with the new paradigm, retailers and logistics providers are augmenting their distribution networks to […]
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Truckload Capacity: There is Always a Truck Going That Way
Hundreds of calls, page by page through the carrier listings. Ninety-nine percent of the replies are, "Sorry, we don’t hire out." But through all the searching, you always find one. That gem in the rough who runs the lane. They are booked out for the week, but now you have them in your pocket. Success! […]
Read MoreIncreased Visibility
The strength of any supply chain is in its individual links. For shippers of all types of freight, that means having visibility into accurate and timely load locations. For shippers, carriers, brokers and third party logistics services providers, the MacroPoint freight tracking solution is proving to be the answer. Today as well, shippers are requiring […]
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Preparation: The Key to Successful Business…and Procurement Projects
Shippers everywhere are enjoying the "summer of ’16." Carrier capacity is abundant, and rates, particularly in the truckload spot market, have fallen by double-digit percentages relative to last year. Contrast this with the "winter of ’14" when the Polar Vortex drove spot rates to all-time highs. Since that time, decreasing fuel costs, coupled with favorable […]
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Import Express LCL Service
In an industry where speed of information is constantly improving, it is ironic that the actual speed of the various modes used to move cargo (airplanes, trucks, ships, and trains) has improved very little. That makes even the smallest improvement to the speed of delivery an important consideration. Improvements in speed of delivery typically involve […]
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Keeping an Eye on Cost Management
The transportation and logistics industry is currently experiencing an acceleration of mergers and acquisitions, which is causing dramatic changes to the supply chain. Are you prepared to manage through this ever-changing environment while keeping a focus on managing cost? The 80/20 Rule of Logistics tells us that 80 percent of supply chain cost and efficiency […]
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What You Need to Know About the New SOLAS Regulation
With the introduction of the new Safety of Life at Sea (SOLAS) regulation, there has been much discussion about what the new ruling entails, and what it will mean for the industry. There has also been a lot of confusion, particularly regarding who is responsible for implementing the changes and enforcing the ruling. To clear […]
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Adapters Win in the Multi-Modal, Omni-Channel Fast Lane
In today’s digital supply chain era, market-leading shippers in North America are racing to adapt to the growing need for the speed, choice, precision, agility and visibility required to satisfy end customers. Responding to multi-modal and omni-channel demands for the rapid flow of goods, forward-thinking supply chain leaders are leveraging advanced analytics, robust supply chain […]
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Big Data: Breaking Down Key Information and Putting It to Work
Just mention the word data today and most people will envision something akin to a spinning galaxy full of ones and zeroes that is beyond comprehension. But data doesn’t have to be that way. Big data isn’t this giant nebulous of information that only analytical geniuses can understand. Rather, big data is everywhere and when […]
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Is Transportation Management Your Core Competency?
When evaluating your needs for a Transportation Management System (TMS) it’s important to look beyond technology and consider who will manage planning and execution. How do you determine if outsourcing to a Managed Service Provider (MSP) will deliver greater value than developing an in-house team? Making the Decision: Evaluate your core competency— Is your expertise […]
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Become an Extension of Your Client’s Brand
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders, and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands. The functions 3PLs perform help shape their clients’ outwardly facing reputation. Here are the most effective ways to become an extension of your client’s brand. Cost Savings Carrier […]
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