Articles
Retail Logistics
What’s Ahead for Retail Technology? Ask the Crystal Ball
What technology developments can retailers expect in 2019? Here’s some perspective from Adam Silverman, senior vice president of marketing for Theatro, and a former Forrester analyst with 20 years of industry experience. 1. E-commerce software will evolve into commerce software that powers both online and offline commerce. As retailers look to replatform antiquated point-of-sale (POS) […]
Read MoreBlack Friday Delivery Data
Consumer data is rolling in from Black Friday. Convey published data insights that show how deliveries are performing across various categories compared to year-over-year data from 2017. Some key findings include: Shipments way up – The number of shipments for each day last week dramatically increased over 2017, with Black Friday up 284%. This increase […]
Read More
Securing Capacity While Pivoting for Peak Season – Hub Group
A home goods retailer turned to Hub Group to secure capacity in the face of a hectic peak season.
Read MoreEssentials of a Healthy Supply Chain Partnership
The supply chain has always been central to providing a satisfying customer experience, but as digital transformation continues to offer labor-intensive services such as overnight shipping and customized products, consumer expectations have never been higher, and the supply chain has never been so complex. To ensure brands are managing the most efficient, optimized supply chain, […]
Read MoreSupply Chain Collaboration: Myth or Reality?
Today’s supply chains are more complex than ever before—that is one of the surest realities of supply chain collaboration. And, due to a lack of collaboration, the supply chain sector is realizing a negative impact resulting from the increased time it takes to make critical decisions. This is why supply chain collaboration (SCC) is such […]
Read MoreSupply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market
Today’s connected world has created catalysts of change from consumer shopping habits all the way to the last mile. Omnichannel retailing, combined with Amazon’s domination of the e-commerce world impacts shippers’ decision-making, driving change throughout the supply chain. This change has been so monumental that the term, Amazon Effect – relating to customer expectations of […]
Read MoreGet Your Supply Chain Up to E-Commerce Speed
It’s hard to go more than a day without reading about a new startup or outside party looking to “digitize” the supply chain or logistics process. While some logistics companies such as freight forwarders are automated and use software packages based on EDI or newer cloud-based technologies, if the output of your technology is nothing […]
Read MoreHow E-Tailers Can Reduce Return Rates for Large Items
Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]
Read MoreLeveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands
Businesses face an increase in order volumes as shoppers stock up for the holidays. According to Deloitte’s annual retail holiday sales forecast, sales are expected to rise 4 to 4.5 percent from 2016. At the same time, online sales are predicted to reach $111 to $114 billion as more customers move away from brick-and-mortar shops […]
Read MoreHow AR Can Take the Sting Out of Seasonal Surge Training Costs
Every holiday season, warehouses expand their workforces two times or more to handle peak retail demand that can make or break the entire year. Time spent training and upskilling temporary employees is typically under two weeks for 90 days of work, while many warehousing organizations rehire a good portion of the same seasonal workforce year […]
Read MoreReaching a Point of No Returns
Online shoppers can no longer take free returns for granted. The number of UK and European retailers offering customers free returns in at least one international market dropped from 55 percent in the first quarter of 2017 to just 28 percent in the latest benchmark report from research firm ReBOUND. Most brands are still not […]
Read More
Engaging Customers Through AI
Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]
Read More
Best Practices for the Gift of Successful Holiday Sales
For some retailers, holiday sales can represent up to 27.4 percent of annual sales, and in 2017, overall retail holiday sales are expected to increase from 2016. Debra Glassburn, Partner, Columbus Consulting, offers these tips to help retailers make the most of the 2017 holiday season and leverage every sales opportunity. Understand historical trends. Having […]
Read More
E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction
The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]
Read MoreThird-Party Refurbishers Help Get
First-Quality Goods to Market
Ideally, every step of your supply chain runs like clockwork, without interruption. You want to keep operations, transportation, and distribution ticking along precisely. A significant interruption can deliver a serious blow to the timeline—and the bottom line. But life happens… An overseas shipment of suits gets soaked with saltwater, plunging the distribution center into a […]
Read More
Supply Chain Be Nimble,
Supply Chain Be Quick
To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]
Read MoreSupply Chain Commentary: Prepare for Mobile Commerce
E-commerce, m-commerce, and now app-commerce. Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps. According to the 2017 UPS Pulse of the Online Shopper, shoppers make 25 percent of online purchases with apps, a number expected to spike quickly in coming years. […]
Read MoreWhat Retail Apocalypse?
Retailers Open 4,000+ Stores in 2017
U.S. retailers are opening 4,080 more stores in 2017 than they are closing and plan to open more than 5,500 more in 2018, according to a new report from research and advisory firm IHL Group. The report, Debunking the Retail Apocalypse, was released on August 30, 2017. The research reviewed more than 1,800 retail chains […]
Read MoreAmazon Closes Whole Foods Acquisition: 3 Experts Weigh In
Amazon’s acquisition of Whole Foods Market closes today August 28, 2017, and the deal’s impact will be felt immediately. Whole Foods Market will offer lower prices starting today on a selection of best-selling grocery staples across its stores, with more to come. In addition, Amazon and Whole Foods Market technology teams will begin to integrate […]
Read More
Recent Industry Disruptions Challenge, Improve Retail Logistics and Supply Chain – WSI
American consumers are now living in an era of supply chain domination, in which we sometimes sacrifice privacy for convenience, or a few extra dollars for speed. Amazon drones drop small packages on our doorstep the same day. Meals arrive on urban doorsteps via tiny robots moments after placing the order. Naturally, the retail industry […]
Read More