Articles

Retail Logistics

Specialty Retail Hits the Mark
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Specialty Retail Hits the Mark

What makes a successful retailer? To answer that question, Manhattan Associates, in partnership with Google Cloud and Zebra Technologies, examined data insight from real purchases, returns, and customer journeys across digital and physical channels to create The Unified Commerce Benchmark for Specialty Retail, a report conducted by Incisiv. The benchmark assesses retailers across 11 specialty […]

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Embracing the Opportunity in Returns
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Embracing the Opportunity in Returns

With the explosive growth of online shopping in recent years, largely fueled by the pandemic, returns are on the rise and have become a logistics headache for retailers, carriers, and consumers. The long-term impacts of this increased demand, and the resulting strain on retailers and supply chains, will largely depend on how retailers respond.

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Automation: From Benefit to Necessity
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Automation: From Benefit to Necessity

Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.

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Logistics Technology: The Unsung Hero of Convenience Commerce
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Logistics Technology: The Unsung Hero of Convenience Commerce

As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.

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