Articles

Retail Logistics

Managing the Return Trip
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Managing the Return Trip

Glance around any airport and it immediately becomes apparent that travel is back in full swing. Chalk it up to pent-up demand but people are either hauling out long-stored luggage or buying new bags and setting off on much delayed journeys. The time was ripe for Samsonite—the world’s best-known and largest travel luggage company—to innovate and enhance their customer experience.

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A Direct Hit
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A Direct Hit

As retail businesses explore all their supply chain options, many find that direct-to-consumer (DTC) models may be the right approach. In fact, two-thirds of North American organizations say their investment in the DTC delivery model has increased since early 2020, according to a new Deposco report, The Rise of Direct-to-Consumer in North America. Respondents from […]

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Specialty Retail Hits the Mark
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Specialty Retail Hits the Mark

What makes a successful retailer? To answer that question, Manhattan Associates, in partnership with Google Cloud and Zebra Technologies, examined data insight from real purchases, returns, and customer journeys across digital and physical channels to create The Unified Commerce Benchmark for Specialty Retail, a report conducted by Incisiv. The benchmark assesses retailers across 11 specialty […]

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Automation: From Benefit to Necessity
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Automation: From Benefit to Necessity

Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.

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Logistics Technology: The Unsung Hero of Convenience Commerce
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Logistics Technology: The Unsung Hero of Convenience Commerce

As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.

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How Macy’s Avoids Inventory Glut
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How Macy’s Avoids Inventory Glut

Retailers across the country are struggling with inventory pileup due to 2021’s massive supply chain delays. Unloading these previous-season goods has become a top priority for the upcoming holiday and winter season. But Macy’s is singing a different tune: the retailer managed to avoid most of this inventory glut, and reported to the Wall Street Journal that more than half of its offerings for the holiday season will be new.

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White Glove Delivery Strategies and Techniques
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White Glove Delivery Strategies and Techniques

When consumers were sent home to work, big and bulky e-commerce orders took off, along with white glove delivery expectations. The right combination of technology and strategy can help retailers meet them. Saying that e-commerce shipping has had an eventful two years would be an understatement. The pandemic accelerated the shift toward online retail by […]

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