Articles

Retail Logistics

Dan Sanker

Battling Through Crisis Together

As society adjusts to the impact of the new coronavirus, COVID-19, many households have stockpiled goods for safety reassurance. With retail stores being one of the few businesses that remain open to the general public, supply chain operations have had to embrace creativity to deliver effectively. Q: What are some of the bigger challenges that […]

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That’s a Wrap: Holiday Shipping Tied Up in Knots

That’s a Wrap: Holiday Shipping Tied Up in Knots

During the holiday shopping season, all eyes are on shipping, with more than half of consumers (60%), and nearly three-quarters of millennials (74%) claiming they were disappointed with holiday shopping services in the past. Stats from Pitney Bowes’ 2019 Global Online Shopping Study reveal the top shipping frustrations: 1. Free shipping still reigns supreme, with […]

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GOOD QUESTION | What’s the quickest way to improve return logistics?

Make sure information systems, distribution networks, and transportation capabilities work together seamlessly. Perry Belcastro Senior Vice President, Fulfillment Services Saddle Creek Logistics Services Leverage artificial intelligence to identify key drivers causing returns/claims. This can provide insights that can be used to optimize delivery, reduce volume, and provide critical information to engineering to improve products. Tom […]

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Germany, Austria Retailers Go for BOPIS

Germany, Austria Retailers Go for BOPIS

Germany and Austria retailers display a balanced market of omnichannel practices, reports OrderDynamics’ Omni-2000 Research: Germany|Austria. Collectively, at 43%, the region falls third behind France (50.5%) and the U.K. (64%) in the number of retailers offering buy online pickup in store (BOPIS) services. Germany and Austria lead in active inventory visibility when compared to all […]

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Canada Bupkus on BOPIS

Canada Bupkus on BOPIS

Canada lags behind several other countries, but is still ahead of the United States when it comes to Buy Online Pickup In-Store (BOPIS) options, according to a new survey from OrderDynamics, a Tecsys company. Omni-2000 Research: Canada highlights the country’s retail market efficiencies in a host of omni-channel capabilities. Compared to 37.6 percent of global […]

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Valerie Metzker

Retail Combats a $351-Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]

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Costco Chickens Out

A handful of companies—think Tyson and Perdue—all but control poultry production in the United States. They’ll soon be joined by a retailer known more for chicken sales than chicken production: Costco. The big box retailer is building a farm-to-table production system to ensure a steady supply of rotisserie chickens. The center of the operation is […]

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