Articles
Retail Logistics
How can retailers compete with the logistics dominance of the e-commerce behemoths?
Don’t view this as a competition with e-commerce behemoths, but as another sales channel in your omnichannel strategy. Treat it as such and develop your strategy to provide differentiation on customer service and trust to be able to drive direct sales, while still leveraging other channels to build brand awareness. —Scott Hebert CEO SYSPRO USA […]
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How to Ensure Delight in the Grocery Aisle
Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]
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Deploying an End-to-End Solution for a Manufacturer’s Product Launch
Faced with a considerable supply chain challenge—a large-scale product launch—a manufacturer turned to Hub Group for a holistic, end-to-end approach, from drayage to fulfillment, that also enables expansion.
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Finding a Home for Holiday Returns
Record retail sales, including a growing share of online purchases (see chart), mean that more returns than ever are flooding warehouses. U.S. holiday retail sales were up 8.5% compared to 2020, says data from Mastercard, and 66% of consumers will likely return at least one gift. At 18%, the e-commerce return rate is almost twice […]
Read MoreWhat’s The Word? The Language of Logistics
Upstream vs. Downstream Some organizations divide the supply chain into two parts to simplify management: upstream and downstream. The upstream supply chain includes all activities related to the organization’s suppliers, which source raw material inputs to send to the manufacturer. The downstream supply chain refers to activities post-manufacturing, namely distributing the product to the final […]
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Retail Gets Back to Work
As workplaces re-open on varying schedules, e-commerce retailers flex to accommodate new trends in consumer and business spending.
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Supply Chain Boot Camp
Undercover Boots, based in Panama, has been designing and selling its colorful rain boots and shoes since its founding in 2014. Over the past seven years, it has expanded sales to 72 countries, even though only eight individuals are listed on its employee roster.
Read MoreFulfillment and Logistics Drive Retail Customer Loyalty
While the majority of retailers experienced fulfillment disruptions this past holiday season, retailers that provided alternative ways for customers to get their gifts on time, and later, return items with ease, stood out as innovative and reliable. Moving forward, fulfillment and logistics will increasingly become the battleground for customer loyalty even as business conditions normalize. […]
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Retail Optimization Through a Revamped Network
With its customer base and volumes surging, a CPG company turned to Hub Group for a dynamic solution that streamlined its handling process, increased service levels, and reduced chargebacks.
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E-Shoppers: It’s a Mall World
Online shoppers across the globe are buying from marketplaces and international retailers, relying more on digital devices and seeking alternate delivery options, according to the latest UPS Pulse of the Online Shopper study. Almost all online shoppers in the markets surveyed shop at marketplaces—third-party e-commerce sites that let multiple merchants sell products. In Mexico, 99 […]
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