Direct-to-Customer Delivery Guide

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The “C” in D2C

While D2C usually means direct-to-consumer (a business model where manufacturers sell directly to end consumers), IL uses the term direct-to-customer to broaden the scope to include business customers.

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Asendia USA

www.asendiausa.com

Providing cross-border ecommerce solutions, Asendia serves etailers across North America, Europe, and Asia. With final-mile delivery partners across the globe, Asendia delivers to more than 220 destinations worldwide. Serving U.S.-based online retailers shipping to Canada, its e-PAQ Select Direct Access Canada DDP solution provides multiple entry points and volume-based rates.

DoorDash

merchants.doordash.com/en-us/business/retail

DoorDash retail delivery is available for businesses that have a physical store and sell items in categories such as beauty, home, office supplies, electronics, arts and crafts, home improvement, fashion, and books. By listing their business on DoorDash, retailers can reach local customers who purchase goods online and want them delivered same-day. In September 2025, DoorDash unveiled Dot, an autonomous robot designed for local delivery.

FarEye

fareye.com

Enabling shippers, carriers, and 3PLs to orchestrate, route, and track deliveries through its SaaS tools, FarEye’s technology platform supports last-mile operations across client networks. The platform’s features include dynamic route optimization, real-time visibility, proof of delivery, and workflows to manage exceptions and returns. FarEye serves verticals including ecommerce, grocery, big and bulky, and couriers/logistics providers.

FedEx Freight Direct

www.fedex.com/en-us/shipping/freight/ltl/freight-direct.html

FedEx offers residential and business LTL freight delivery through FedEx Freight Direct, letting end customers choose from multiple service levels. FedEx Freight Direct Basic, Basic by Appointment, and Standard reach nearly 100% of the U.S. population while Premium reaches 90%; these services handle pallets up to 2,000 pounds.

Fulfillment by Amazon (FBA)

sell.amazon.com/fulfillment-by-amazon

Fulfillment by Amazon (FBA) is a program that lets companies offer their customers free, two-day shipping through Prime. Etailers can enroll products in FBA and ship inventory to Amazon fulfillment centers for storage. When products sell, Amazon personnel pick, package, and ship the orders to customers. FBA is part of Supply Chain by Amazon, a fully automated set of services.

GoBolt

www.gobolt.com/last-mile-delivery

GoBolt provides warehousing, pick and pack, shipping, and last-mile delivery solutions for mid-market and enterprise businesses. With a network of warehouses across North America and a suite of apps, GoBolt offers merchants transparency and control. Aiming for carbon-neutral deliveries, GoBolt prioritizes delivery in electric vehicles.

GOFO

www.gofoexpress.com

With “Super Hub” logistics facilities in Los Angeles and Newark, New Jersey, plus a national network of more than 100 hubs and stations, GOFO offers a coast-to-coast delivery backbone that connects long-haul freight with regional last-mile delivery. In addition to delivery operations in urban and challenging last-mile settings, GOFO provides real-time tracking and optimized routing for retailers, ecommerce platforms, and cross-border sellers.

Gopuff

www.gopuff.com

Operating hundreds of microfulfillment centers, Gopuff delivers to consumers in more than 1,000 cities across the United States, UK, and France. Companies interested in working with Gopuff can apply via their affiliate program. Gopuff offers speedy direct-to-consumer delivery in product categories such as groceries, personal care, home essentials, and alcoholic beverages.

Instacart

www.instacart.com

Instacart launched new features across its white-label ecommerce solutions: Storefront and Storefront Pro retailers can now leverage these capabilities to better support business customers, such as restaurants, offices, healthcare facilities, and schools, directly through their ecommerce websites and apps. The Instacart platform offers retailers a suite of technology products and services to fulfill orders, digitize brick-and-mortar stores, and support ecommerce operations.

Metrobi

metrobi.com

Metrobi provides businesses with on-demand delivery services. Companies can use its delivery management software to manage their in-house delivery team. Its delivery API can connect with platforms such as Shopify and Square. Metrobi’s on-demand local delivery driver network is available in Austin and Dallas, Texas; New York City; Baltimore; Atlanta; Miami; Chicago; Denver; and Los Angeles.

OneRail

www.onerail.com

With a delivery orchestration platform connecting shippers to a network of couriers (12 million+ drivers), OneRail enables real-time matching, routing, and tracking of last-mile deliveries. Integrating with clients’ existing systems (TMS, ERP, OMS), its solution includes an “Exceptions Assist” team that monitors deliveries to mitigate delays.

Onfleet

onfleet.com

Onfleet provides the software backbone so companies can manage their own last-mile operations. Its platform supports route optimization, driver dispatching, live tracking, proof of delivery, and analytics across sectors such as grocery, retail, and healthcare. Businesses use Onfleet to improve visibility and efficiency in their delivery networks without outsourcing the physical logistics.

OnTrac

www.ontrac.com

Serving the western and central United States, OnTrac operates as a regional parcel carrier specializing in fast, cost-efficient ecommerce last-mile delivery. The company performs its own last-mile operations, offering one- to two-day ground service, seven-day delivery, and transcontinental options.

QuickBox Fulfillment

www.quickbox.com

The company’s B2C fulfillment services provide fast and scalable solutions for online retailers. QuickBox Fulfillment offers custom labeling, packaging, and kitting for different types of products. In addition to ecommerce fulfillment, the company provides 3PL fulfillment services, including retail fulfillment and Amazon FBA fulfillment.

RDS Same Day Delivery

rdsdelivery.com

RDS Same Day Delivery offers a range of courier services, including rush, same-day, and next-day deliveries, primarily in New York City. The company utilizes a branded fleet with GPS tracking for package shipping, including specialized deliveries such as medical specimens and white-glove service. RDS also provides document and freight storage warehousing solutions with 24-hour surveillance and climate control.

Roadie

www.roadie.com

Roadie operates a crowdsourced delivery platform that connects businesses with a network of drivers for same-day and urgent deliveries. Featuring real-time tracking, the service offers a scalable solution for various industries and handles shipments of all sizes, from small packages to oversized freight.

ShipBob

www.shipbob.com

To enhance delivery speed and efficiency for shippers, ShipBob provides a variety of expedited shipping options, including 2-Day Express delivery across the continental United States for all sales channels. It also facilitates international shipping to more than 250 destinations, offering both standard and expedited services, including Delivered Duty Paid.

Shipt

www.shipt.com

Connecting companies with shoppers through its app, Shipt offers same-day delivery services in more than 5,000 U.S. cities. The service provides unlimited deliveries of groceries, household essentials, and other items from a variety of participating stores for its members.

Veho

www.shipveho.com

Combining tech tools with hands-on delivery execution, Veho manages a network of driver-partners to complete parcel deliveries and returns for ecommerce brands. It offers real-time tracking, return options, and high on-time performance. Serving retailers that seek branded, last-mile service, Veho provides next-day and two-day delivery solutions.

Walmart GoLocal

www.walmartgolocal.com

Building on its own delivery expertise, Walmart GoLocal is a white-label last-mile service that lets other retailers tap into the company’s extensive logistics network. The platform supports same-day, next-day, and oversized-item deliveries, integrating directly with merchants’ systems so customers experience branded, flexible fulfillment. Businesses in apparel, home improvement, and specialty food use GoLocal’s last-mile solutions.

Warp

www.wearewarp.com

Warp operates a digital hub-and-spoke logistics network that includes cargo vans, box trucks, and 53-foot trailers to dynamically route and consolidate shipments across the middle and last mile. Its last-mile services include big and bulky deliveries and zone skipping, allowing direct home delivery while reducing handoffs. Warp’s clients include retailers, ecommerce, and manufacturing firms.

Uber Courier

www.uber.com/us/en/item-delivery

Offering a fast, direct-to-customer delivery solution, Uber Courier—also known as Uber Same-Day Package Delivery—provides on-demand services for small businesses or individuals to send packages locally and includes real-time tracking. Users can request a delivery person through the Uber app to transport items, similar to requesting a ride.

Uber Direct

merchants.ubereats.com/us/en/services/uber-direct/

Uber Direct offers businesses a white-label, on-demand delivery solution, allowing them to provide same-day local delivery directly from their platforms. Customers can select delivery within two hours, on the same day, or schedule it up to 30 days in advance. This service enables businesses to customize their delivery experience, including branding and timing, by leveraging Uber’s courier network.

UPS

www.ups.com/us/en/customized-shipping-logistic-services/direct-to-consumer-shipping-logistics-solutions

UPS offers tailored solutions for direct-to-consumer shipping and logistics. UPS provides integrated technology tools to optimize supply chain management and ecommerce capabilities. It also provides resources for streamlined returns processes and package protection through UPS Capital insurance.