Articles

Last Mile Delivery

How to Avoid the Last-Mile Black Hole

How to Avoid the Last-Mile Black Hole

In the five years since the pandemic, the world has become aware of the complexity and fragility of the supply chain ecosystem. Because the first and last mile of a shipment’s lifecycle are often directly impacted, improvements in this segment have the potential to help logistics companies better respond to and manage supply chain disruptions. Yet it is an area that is often overlooked and is prime to be better optimized.

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Walmart Bets Big on Drones

Walmart Bets Big on Drones

Walmart is banking on drone deliveries to continue dominating both the last-mile delivery sector and the broader retail industry. This drone strategy is long-term and based on Walmart’s research showing that younger consumers (ages 18-35) are the most likely to use drone delivery services. Younger consumers, accustomed to organizing their lives around iPhones and apps, […]

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Rural Retailer Reroutes the Final Mile

Rural Retailer Reroutes the Final Mile

Customer service has always been a top priority for Blain’s Farm & Fleet, a family-owned, modern general store rooted in the traditions and culture of the Midwest. When the outcome of a decision to offer same-day delivery for online holiday shopping exceeded all expectations, the retailer decided to offer the option year-round.

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Delivery Workers Are Your Biggest Asset

Delivery Workers Are Your Biggest Asset

In the fast-paced world of logistics, where every minute counts and customer satisfaction is paramount, your workers are undeniably your biggest asset. As the frontline ambassadors of your brand, they navigate through the intricacies of mid- and last-mile deliveries and create lasting relationships that can impact your company’s business.

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White Glove Delivery: Meaning, Benefits, and Drawbacks

White Glove Delivery: Meaning, Benefits, and Drawbacks

In an era where customer satisfaction has become the cornerstone of many industries, the concept of “white glove delivery” has emerged as an emblem of exceptional service.  This premium service goes beyond traditional shipping, offering an enhanced delivery experience. But what exactly is white glove delivery, and when should you consider using it? What Is […]

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