Articles

Customer Service

Easing E-Commerce Pain Points
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Easing E-Commerce Pain Points

Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive. The study highlights: E-commerce acceleration: Brands estimate that e-commerce in 2020 will represent nearly half of their sales. Before COVID-19, companies were making 34% of their sales online. […]

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Dave Glancy
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Building Resilience With Dedicated Transportation Solutions

In today’s volatile economic environment, shippers need reliable, cost-effective solutions to meet customer demand. Dedicated transportation solutions, which mitigate capacity risk and improve on-time delivery, are often a preferable option. Q: What are the factors driving demand for dedicated transportation solutions? A: First, companies understand, now more than ever, they need reliable partners. Interruptions in […]

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Master Class in ROI
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Master Class in ROI

Large companies invested $153.4 million on average to transform their supply chain in the past three years, but only 10% of leaders became "masters" in achieving a profitable customer experience, according to a survey from Accenture. Successful companies took the following steps, according to the study: Customer-first approach. They base their supply chain strategy on […]

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Mohammad Ansari
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Four Behaviors of Design Thinking

The pace of change inside an organization should be faster than the pace outside. This can be especially difficult in the supply chain, where it seems like keeping up with customer demand is next to impossible. Your solutions need to drive faster, more efficient production and delivery, and your competitors are just as hungry to meet that demand as you.

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How Small to Mid-Sized Businesses Can Recover Faster

In addition to surging e-commerce demand, small and mid-sized businesses (SMBs) are facing increased shipping costs, logistical challenges from decreased plane traffic and closed borders, and extended shipping times. Many SMBs have struggled to rapidly adapt their shipping operations to fit this new landscape. Here are a few things you can do to recover from […]

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What Is a Continuous Delivery Experience and How Has COVID-19 Increased Its Importance in the Supply Chain?

As the country and global economy begin to recover, the question on everyone’s minds, is “what will re-entry into the business world look like?” More specifically, how do companies fortify their supply chain, fulfillment functions and relationships with logistics providers to bring everyone back online smoothly? It’s difficult to imagine going back to business as […]

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Randy Tucker
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Agility On Demand

An instantaneous experience. It’s what consumers expect and the environment online retailers face. When consumers are captured by a product they must have, online retailers have only a few swipes and a few minutes until their brand’s reputation is on the clock.

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There’s No Business Like Shoe Business
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There’s No Business Like Shoe Business

About 12 years ago, G. Brent Barkin, the son of Shoe Station founder Terry S. Barkin, urged his father to start a website for the family-owned business. The senior Barkin followed his son’s advice and invested some money in creating a new channel. But he had his doubts, asking, “Who’s going to buy shoes from a website?”

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How Is Coronavirus Impacting E-Commerce?
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How Is Coronavirus Impacting E-Commerce?

The number of people infected by the new coronavirus globally surpassed those infected in China as of February 2020. As the virus continues to spread, new ramifications are revealed daily. How is the coronavirus impacting e-commerce operations, and what can retailers do in response to those challenges?

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