Articles

Customer Service

Joe Bellini
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Inventory Replenishment: Why Push When You Can Pull?

Today‘s supply chains are undergoing significant pressures to become more demand-driven. Retailers, distributors, and manufacturers must choose the approach they hope will make the most profit. Should you produce goods according to demand forecasts, or by reacting to what consumers already bought? Companies are investing in a new generation of cloud technologies that enable the […]

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Improving Shipper/Carrier Relationships

From shippers, receivers, and purchasing agents to carriers and third-party logistics companies, everyone has an opinion on how to reduce trucking costs. But they all agree that to help save money, shippers should build strong relationships with their less-than-truckload (LTL) carriers. Mark Hamblin, vice president of sales, west, for LTL carrier Saia, offers some advice […]

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Choosing a Route Planning System

Time is money, and a route planning system can drastically reduce the time it takes to plan your transportation schedule. Not only do route planning systems lower mileage, they also help cut fuel usage, decrease carbon emissions, improve asset utilization, and increase customer service. William Salter, CEO and president of Paragon Software Systems, recommends choosing […]

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Felecia Stratton
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Service With A Demand-driven Smile

What does it mean for retailers to deliver exceptional customer service? Is it matching expectations? Cost-competitive pricing? Dependability? Options? Most consumers expect "all of the above" and then some from their retailers and e-tailers. Demand expectations are also hyper-sensitized because consumers are faced with infinite choices. SKU proliferation extends beyond the store shelf. However demand […]

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Leslie Dean: Serving Up FroYo Mojo
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Leslie Dean: Serving Up FroYo Mojo

Leslie Dean is senior director, supply chain at Menchie’s Frozen Yogurt in Encino, Calif. She has held that position since 2013. Responsibilities: Identifying suppliers and negotiating contracts; defining product specifications for proprietary goods; supporting the marketing team in product development; managing third-party distribution relationships. Experience: Director of purchasing/distribution, general manager international operations, quality assurance, Mrs. […]

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Trends—October 2014
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Trends—October 2014

UPS, Christmas 2014: ‘Fixed It!’ After the 2013 peak holiday season, e-commerce shoppers took to the phones and social media to tell e-tailers, and, ultimately express transportation companies, how they ruined Christmas. As it turns out, Santa actually drives a big brown truck, and he failed to get a substantial number of gifts under the […]

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Bruce Kulp Scores Big
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Bruce Kulp Scores Big

Bruce Kulp is senior vice president, supply chain and refurbishment, at video gaming and consumer electronics retailer Game Stop, in Grapevine, Texas. He has held this position since 2010. Responsibilities: Procurement, distribution, store allocation, transportation and logistics, refurbishment, materials management, research and development. Experience: Vice president of distribution, vice president of logistics, Electronic Data Systems […]

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Tapping Social Media to Power Your Supply Chain

Social media provides a platform for companies to share knowledge and opinions, and broadcast information to an audience of followers. It also generates valuable data about how your customers think, shop, vote, and spend their leisure time. Many companies have jumped into social media to improve supply chain operations. Cindi Hane, vice president of technical […]

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Keith Biondo
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Visions of Customer Service

Tighter links are being forged between customer service and logistics in the retail supply chain. As competition between traditional and online shopping choices heats up, expedited transportation offerings and blended supply chain networks play a pivotal role. Simply put, delivery speed and logistics agility provide the customer service levels needed to win. The main advantage […]

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