| Articles Tags | Customer Service

Auditing Beyond Compliance

Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.

| Customer Service | Logistics | Supply Chain | Transportation Management Systems (TMS)

Large Multi-National Seeks Global Supply Chain Visibility

An oil services company found transportation cost savings and complete shipment visibility with ClearView’s TMS.

How Specialized Transportation Can Improve Customer Service

As a shipper, what does it look like to deliver on stellar customer service? Your buyers are looking for undamaged, on-time, seamless orders. But you are only able to control a portion of this. Somewhere along the way, a truck driver, warehouse worker, or dispatcher is involved in delivering on your customer service promises. Typically, […]

3PLs & Carriers: At Your Service

Shippers don’t always measure the ‘softer’ aspects of the service they receive from carriers and 3PLs. But those metrics can make all the difference for your supply chain and your company’s brand.

GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?

While reducing operational costs is top of mind for businesses, customer service comes first to ensure rising expectations are met with improved visibility and accuracy—especially in today’s increasingly competitive environment where loyalty must be earned and options are many. Steve Rice Director of Product Management, TAKE Supply Chain Bang for the buck. There are a […]

Keys to Customer Retention in a Competitive Environment

Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in today’s market. A key contributor to this is having local sales effort, and knowing customer requirements. Being able to provide […]

Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies

As the global market becomes ever more connected, more and more retailers are struggling to keep up with their international expansion. Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations. Wisely, this is where many are seeking assistance, and […]

Still Pushing Your Customers Around?

Inbound Logistics published its first healthcare logistics article back in 1994. That article revealed several important reasons for companies to move to demand-driven logistics, even those not in the healthcare value chain. Hillarycare was introduced the year before that article ran. My opinion then was, “Fine, look at Hillarycare, but first cut costs and boost […]

Become an Extension of Your Client’s Brand

As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders, and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands. The functions 3PLs perform help shape their clients’ outwardly facing reputation. Here are the most effective ways to become an extension of your client’s brand. Cost Savings Carrier […]

3PL Customer Service Specialization

Defining customer service can be difficult. Measuring it is even harder. Sometimes ambiguous, customer service is more than being courteous and helpful, it’s also about being knowledgeable. To solve complex problems, and to do so with speed, a 3PL must know a shipper’s needs inside and out. While intricacies of certain shippers and receivers will […]

Readers’ Choice: Top 10 3PL Excellence Awards 2016

The global supply chain is ever changing. International trade deals, wars, embargoes, company failures, start-ups, and increasing regulations don’t even begin to complete the list of things shippers have to stay on top of. Many companies just don’t have the specialized knowledge in house to successfully manage complex logistics operations. MORE TO THE STORY: 3PLs […]

Cloud-Based Route Planning? That Would Be Ideal!

For a wholesale distributor of electrical supplies, auto parts, and industrial products, the best delivery routes run through the cloud.

May 26, 2016 | Customer Service | Manufacturing

Optimizing the Industrial Purchasing Experience

In today’s industrial marketplace, it’s becoming increasingly important for companies to differentiate themselves from the competition. A major component of creating that distinction is offering customers a seamless, easy, and quick buying experience. This is a significant challenge when the products involved are complex, costly, and often must be customized. Companies who embrace this challenge […]

Multinational Diversity Drives Measurable Success in Logistics Operations

The logistics industry is international by its very nature. Logistics providers—particularly freight forwarders—manage relationships with companies around the world as shipments are moved globally. As a result, the United States is more diverse than ever before, which presents an opportunity for companies to partner with a logistics provider that hires staff from many countries and […]

Real-Time Load Tracking: Improving Productivity and Customer Service, and Reducing Costs

Do you have a team of people who spend their time calling carriers, checking websites, filling out spreadsheets with EDI data, and answering endless inquiries from internal and external customers about where the truck is? It’s an all too familiar story for manufacturers, distributors, and retailers across the country. Did you install your dream TMS […]

How to Stand Out in a Crowded Marketplace

Whatever your business, the success of any company depends on its ability to define its value proposition, and then execute the vision precisely and consistently throughout the organization. Defining a company’s core value proposition requires patience, as well as a deep understanding and appreciation of your customers’ needs and your core competencies. Nearly 30 years […]

Whatever It Takes

So you’re a retailer, and out of stock on a particular item. Then, of course, a customer orders it. What do you do? When outdoor gear retailer Backcountry was faced with an out of stock that would disappoint a customer, an employee went shopping on a competitor’s website, purchased the item with a personal credit […]

The Value of a Positive Customer Experience

We have all been there—we purchase a product and something about it doesn’t meet our expectations. While many companies have figured out that an "easy return" goes a long way in customer satisfaction, there are still those that make it challenging. Let’s be honest, we have avoided ordering from companies that don’t make this process […]

| Customer Service | Logistics | Supply Chain

Customer Service Superstars And the Winners Are…

Logistics plays the role of a lifetime in helping retailers earn rave reviews for outstanding customer service performance. Settle back and pass the popcorn as three leaders reveal their winning secrets.

Inventory Replenishment: Why Push When You Can Pull?

Today‘s supply chains are undergoing significant pressures to become more demand-driven. Retailers, distributors, and manufacturers must choose the approach they hope will make the most profit. Should you produce goods according to demand forecasts, or by reacting to what consumers already bought? Companies are investing in a new generation of cloud technologies that enable the […]

Customer Service

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