Retail

Not So Fast: Rethinking Multi-Item Orders

In the name of speed and satisfaction, many retailers think they’re doing the right thing by delivering products to customers as quickly as possible, shipping partial orders, but that isn’t always the case. High on the list of shopper frustrations is placing a multi-item order online only to have it arrive in multiple shipments over […]

The Changing Logistics of Grocery Delivery: It’s In The Bag

Food retailers are working to satisfy consumers’ growing appetite for rapid delivery of everything from tomatoes to orange juice. To feed this demand, they’re educating personal shoppers, developing new technologies to handle the last-mile, rethinking distribution networks and inventory planning, and partnering with technology companies.

How Retailers Earn 5-Star Reviews

The human touch, product education, smooth delivery, sturdy packaging, and good cup of coffee help retailers rate high with customers.

Click & Collect Not Clicking Yet

Fewer than half of retailers responding to an OrderDynamics survey provide shoppers with access to basic inventory visibility. Of the 2,000+ worldwide retailers participating in Omni-2000 Research: Global, only a surprising 38.1 percent show basic inventory visibility on product pages. A strict like-for-like, year-over-year comparison finds a 30.7-percent decrease in active online inventory visibility. This […]

Hone for the Holidays

Hello, Good Buy

Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that the customer is king. As retailers across the globe struggle with demands for both personalization and convenience, balanced with consumer skepticism on data privacy, JDA Software and Centiro explored consumer trends in key markets […]

Shipping and Delivery: How to Get it Right

Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]

Store Delivery Keeps Retailers in the Game

Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]

Send It Back! How to Manage E-Commerce Returns

Up to 30 percent of e-commerce orders shipped to customers wind up coming back. Here’s how smart retailers box up their reverse logistics strategies.

Returning Experience

The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]

Returns in the E-Commerce Retail Supply Chain – MD Logistics

In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers. Q: How does the reverse logistics process work? A: 3PL providers engineer returns solutions that are specific to their […]