Articles

Retail

E-commerce Retailers Target Germany

Germany is the most important European future market for U.S. brands expanding their e-commerce business (see chart), according to Internationalizing Your Brand in 2017, a study of e-commerce retail decision makers commissioned by Arvato and conducted by the Worldwide Business Research Digital agency. Companies that focus consistently on omnichannel and offering convenient, flexible, and reliable […]

Read More

Fashion Supply Chain: What to Where

While most fashion and apparel executives are optimistic about the 5-year outlook for the industry, the percentage fell from 92.3 percent in 2016 to 71 percent in 2017, a record low for the United States Fashion Industry Association’s annual Fashion Industry Benchmarking Study, which surveyed executives from leading fashion and apparel brands, retailers, importers, and […]

Read More
Engaging Customers Through AI

Engaging Customers Through AI

Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]

Read More
Best Practices for the Gift of Successful Holiday Sales

Best Practices for the Gift of Successful Holiday Sales

For some retailers, holiday sales can represent up to 27.4 percent of annual sales, and in 2017, overall retail holiday sales are expected to increase from 2016. Debra Glassburn, Partner, Columbus Consulting, offers these tips to help retailers make the most of the 2017 holiday season and leverage every sales opportunity. Understand historical trends. Having […]

Read More
The Calm After the Storms

The Calm After the Storms

Among the lasting effects of catastrophic natural disasters such as Hurricanes Harvey and Irma is a positive one: Knowledge. It’s an understanding of what companies need to do in the wake of a disaster, which efforts worked and which failed, and how to be better prepared. How Walmart, FedEx, and other big companies have adapted […]

Read More

E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction

The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]

Read More

Third-Party Refurbishers Help Get
First-Quality Goods to Market

Ideally, every step of your supply chain runs like clockwork, without interruption. You want to keep operations, transportation, and distribution ticking along precisely. A significant interruption can deliver a serious blow to the timeline—and the bottom line. But life happens… An overseas shipment of suits gets soaked with saltwater, plunging the distribution center into a […]

Read More

Supply Chain Be Nimble,
Supply Chain Be Quick

To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]

Read More

Supply Chain Commentary: Prepare for Mobile Commerce

E-commerce, m-commerce, and now app-commerce. Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps. According to the 2017 UPS Pulse of the Online Shopper, shoppers make 25 percent of online purchases with apps, a number expected to spike quickly in coming years. […]

Read More

How Reduced Packaging Waste is Key to Sustainability

Aiming for a green supply chain not only reduces costs but also is socially responsible. Shippers are turning to innovative solutions to reduce packaging waste and emissions as key components of their sustainability efforts. More customers than ever choose to purchase from sustainable companies. In fact, 91 percent of global consumers expect companies to do […]

Read More
Rob Kriewaldt

Recent Industry Disruptions Challenge, Improve Retail Logistics and Supply Chain – WSI

American consumers are now living in an era of supply chain domination, in which we sometimes sacrifice privacy for convenience, or a few extra dollars for speed. Amazon drones drop small packages on our doorstep the same day. Meals arrive on urban doorsteps via tiny robots moments after placing the order. Naturally, the retail industry […]

Read More

Developing Innovative Delivery Services That Delight Customers

To compete in today’s retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty. Many retailers are reassessing every aspect of their supply chains—including their delivery services—and implementing digital processes to ensure superior consumer experiences. Many consumers are willing to pay more for a better shopping experience. In recent years, retailers […]

Read More