Articles

Retail

Engaging the  Informed Consumer

Engaging the Informed Consumer

Retailers and branded manufacturers can differentiate themselves in a crowded marketplace by showcasing their most unique assets, according to Kibo’s annual 2018 Consumer Trends report. Based on responses from 3,000 U.S. consumers, the report suggests that while price is still the primary factor in purchasing decisions, consumers are increasingly seeking out a differentiated shopping experience—one […]

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Essentials of a Healthy Supply Chain Partnership

The supply chain has always been central to providing a satisfying customer experience, but as digital transformation continues to offer labor-intensive services such as overnight shipping and customized products, consumer expectations have never been higher, and the supply chain has never been so complex. To ensure brands are managing the most efficient, optimized supply chain, […]

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The Human Experience

I am adding something to the acronym alphabet soup: HX or the Human Experience. In the ever-evolving supply chain process—shaped by automation, co-bots, and the global search for the lowest skilled hourly wage—are the cards irrevocably stacked against the humanity who grind the operational logistics gears that make it all happen? Recent developments in supply […]

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Supply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market

Today’s connected world has created catalysts of change from consumer shopping habits all the way to the last mile. Omnichannel retailing, combined with Amazon’s domination of the e-commerce world impacts shippers’ decision-making, driving change throughout the supply chain. This change has been so monumental that the term, Amazon Effect – relating to customer expectations of […]

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How E-Tailers Can Reduce Return Rates for Large Items

Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]

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Addressing Expedited Delivery Expectations

Amazon and other large retailers set customer expectations by offering expedited delivery at low or no cost. Retailers of all sizes must compete on the same turf, yet lack the negotiating power that could net meaningful discounts with commercial carriers. And private carriers often assess charges such as delivering to a residential address, penalties for […]

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Leveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands

Businesses face an increase in order volumes as shoppers stock up for the holidays. According to Deloitte’s annual retail holiday sales forecast, sales are expected to rise 4 to 4.5 percent from 2016. At the same time, online sales are predicted to reach $111 to $114 billion as more customers move away from brick-and-mortar shops […]

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How AR Can Take the Sting Out of Seasonal Surge Training Costs

Every holiday season, warehouses expand their workforces two times or more to handle peak retail demand that can make or break the entire year. Time spent training and upskilling temporary employees is typically under two weeks for 90 days of work, while many warehousing organizations rehire a good portion of the same seasonal workforce year […]

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5 Ways to Improve Fulfillment Center Efficiency

To capitalize on the e-commerce boom, fulfillment centers—which are different from distribution centers in that they do not distribute inventory but fulfill customer demand in either B2B or B2C businesses—need to scale and react nimbly and agily. Fulfillment centers must also be as efficient as possible to maximize customer satisfaction. Fulfillment centers do not generate […]

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H.O.W. | How to Transform the Supply Chain for Omnichannel Retailing

H.O.W. | How to Transform the Supply Chain for Omnichannel Retailing

As retailers transform their market strategy to embrace new e-commerce and marketplace channels, their supply chain must be ready to pivot as well. Some brick-and-mortar merchants are adding online sales, direct and through partners, while some online retailers are investing in physical stores. Either way, e-commerce will continue to play a larger role in retailers’ […]

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Reaching a Point of No Returns

Online shoppers can no longer take free returns for granted. The number of UK and European retailers offering customers free returns in at least one international market dropped from 55 percent in the first quarter of 2017 to just 28 percent in the latest benchmark report from research firm ReBOUND. Most brands are still not […]

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Tim O’Brien: Exuding Star Power

Tim O’Brien: Exuding Star Power

Tim O’Brien is senior director, supply chain, with Purchasing Power, a specialty e-commerce retailer that provides goods and services to customers who make payments through payroll deductions. He has held this position since October 2012. Responsibilities: Transportation and logistics, including carrier and 3PL relationships, vendor compliance, and onboarding. Experience: Director, e-commerce shipping strategies and vendor […]

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Solved: Creating an Omnichannel Approach for a Sporting Goods Maker – Crane Worldwide Logistics

Solved: Creating an Omnichannel Approach for a Sporting Goods Maker – Crane Worldwide Logistics

The Challenge The client is a leading global designer, manufacturer, and marketer of consumer products in the global outdoor and sporting goods market with distribution through wholesale and e-commerce retail chains. The client faced: Dependence on a primary wholesale business model for the majority of its revenue. Increasing global demand for its products (9.8% CAGR […]

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