Articles
Third-Party Logistics
What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
Read More5 Tips for Evaluating Logistics Service Providers
During the last decade, companies have increased their spend with outsourced logistics service providers in the United States. This increased spending and continued growth in the logistics services industry have led to continuous improvement within the field, and also rising consumer expectations. As a business owner looking to select a best-fit provider for your company, […]
Read MoreWhat Can 3PLs Do?
Can third-party logistics (3PL) providers bring chaos to order? Or order to chaos? For starters, they can help you wrangle and bring some order to the current COVID-caused confusion in your logistics process. We’ve been reporting on how logistics partners can help you solve complicated business challenges and leverage opportunities long before “3PL” was a […]
Read MoreSetting Up a Successful RFP
Managing a Request for Proposal (RFP) process can be daunting. Prequalify respondents, then keep things focused for the best results. Q: How do I extend invitations to the most qualified providers? A: The most qualified providers will reveal themselves through a Request for Information (RFI) process or reference. Preceding the Request for Proposal with an […]
Read More2020 Top 10 3PL Readers’ Choice Excellence Awards
These third-party logistics (3PL) providers signal superlative service.
Read More3PL Perspectives 2020
In our 15th annual 3PL market research report, Inbound Logistics uses 2020 vision to see how the world appears today to shippers and their logistics service providers.
Read More2020 Top 100 3PLs
When companies put out the call for reliable and innovative supply chain and logistics solutions, these are the partners who save the day. Presented in alphabetical order, here are the 100 3PLs Inbound Logistics editors deem the best of the best.
Read MoreTurning Fixed Logistics Costs Into Variable Costs via Outsourcing
Variable costs offer an ideal way for many shippers to keep money in their proverbial pocket when things are slower without sacrificing service when orders pick up.
Read MoreThe Three Things You Can Teach Your Third-Party Logistics Provider
Just because your logistics provider is the subject-matter expert, it doesn’t mean there isn’t anything they can learn from you.
Read MoreAutomated Bidding Tools Benefit Shippers, 3PLs, and Carriers
At the start of a new year, it’s common for shippers striving for an optimized supply chain to review their carrier options to make sure they use the ideal mix of freight transportation providers. In 2019, this bidding business has lasted the entire year, as shippers and 3PLs look to take advantage of a softer […]
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