Delivery anxiety is the anxiety consumers feel when they don’t know when they are going to receive their order or when shipping costs push the total order cost too high. Removing delivery anxiety, your single largest obstacle to converting orders, can result in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network.
Each year, 30 Major League Baseball teams travel for spring training and dozens of road games in a complex logistics web that's all the more incredible for its anonymity. When you're carrying all the bats, the game can't start until the truck arrives.
More companies are relying on expedited shipping a regular part of their inbound transportation planning. However, intelligent systems are helping reduce the need for the Hail Mary emergency moves.
The best way shippers and consignees can accommodate speed and reliability is to practice demand-driven logistics.
Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status
SilverStaff, a medical testing lab, used a Web-based portal to improve shipment visibility of inbound specimens.
Garrick Pohl of Zipments discusses how the company facilitates same-day delivery.
Actionable tips help you revitalize your warehousing, 3PL, trucking, and global logistics operations.
Expedited shipping modes are a crucial part of shippers’ planned transportation strategies.
Expedited services transport cargo by air, sea, or ground to meet shippers’ demands for consistent, on-time delivery with short lead times.
Traffic congestion and infrastructure limitations can complicate shipment deliveries in major cities. Carriers such as DHL and UPS use network engineering, communication tools, and contingency planning to ensure they meet customer needs.
UPS My Choice, a new direct-to-home delivery service, turns consumers into inbound logistics practitioners.
Logistics technology helps turbo-charged expedited carriers move freight for shippers with an extreme need for speed. Con-way Truckload, FedEx Custom Critical, Old Dominion Freight Line, Schneider National, and UPS share their perspectives.
FedEx primary package facility processes 2,500 items an hour. A behind-the-scenes look reveals how the bustling facility operates.
When expediting shipments, visibility, communication, and customer service get into gear.
Shippers must consider multiple factors when they work with service providers to move expedited freight.
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
Randa improves pick, pack and ship process with supply chain consulting firm VSS and Cybra's MarkMagic barcode labeling software
Mobile weighing technologies meet the emerging “need for speed” trend by providing a means of weighment at the point of loading and unloading. They do this while at the same time immediately communicating a wealth of specific business and logistical data, eliminating inefficient traffic patterns, and improving safety by reducing traffic congestion.
If you’re a small business trying to establish yourself or grow in e-commerce, you know it can be an uphill battle. That doesn’t mean you can’t compete.
Readers share unexpected supply chain challenges and how they overcame them.
To better understand when shippers should send their packages during the holiday season, GrandCanals, the market leader in analytics-driven fulfillment, is launching an AI-powered website at where companies can view holiday ship-by predictions for 2018, updated nightly. These predictions are determined by artificial intelligence and consider both historical and current shipping trends across the GrandCanals Delivery Performance tracking network.
A DHL distributed a poll to U.S. e-commerce businesses, reveals major challenges, priorities and more for e-comm businesses this Cyber Monday.