Articles

Commentary

CX in the Era of Supply Chain Impatience

Whether your customer is the end consumer or B2B buyer, supply chain and customer service performance expectations are converging. Providing an excellent customer experience (CX) requires super-expedited and sometimes free delivery. E-commerce customers increasingly choose to pay for same-day delivery, according to a DHL survey. Here at Inbound Logistics, we call that supply chain impatience […]

Read More

GOOD QUESTION | What’s the difference between supply chain visibility and transparency?

Supply chain visibility is what you actually know; transparency is what you are willing to share with your partners. Don’t assume a supplier or customer is deliberately obscuring information when, in fact, they don’t have that information in the first place. Amy David Clinical Assistant Professor of Management Purdue University Krannert School of Management It’s […]

Read More

Building Visibility, Response, Resiliency

Chief supply chain officers (CSCO) are tasked with a range of challenging issues when it comes to managing a company’s product supply chain. To maximize productivity and efficiency, the CSCO should consider visibility, response, and resiliency the most important aspects of supply chain management. Digital transformation is underway in supply chain management and it is […]

Read More

How to Navigate the Driver Shortage

The industry’s driver shortage is no secret. About 100,000 seats need to be filled at a time when the pipeline for new drivers is getting thinner. But what’s the practical impact on shippers as this shortage gets worse? In short, it won’t be pretty. Tighter capacity will lead to fewer choices. Regulations mandating the use […]

Read More

Stop, Look, Listen

We all know the best way to approach an unguarded railroad crossing is to stop, look, and listen. That same advice applies when examing the economy, which will likely roar through 2018 at full speed. While it is tempting to climb aboard and enjoy the ride, that is the exact wrong approach from a supply […]

Read More

5 Ways to Improve Fulfillment Center Efficiency

To capitalize on the e-commerce boom, fulfillment centers—which are different from distribution centers in that they do not distribute inventory but fulfill customer demand in either B2B or B2C businesses—need to scale and react nimbly and agily. Fulfillment centers must also be as efficient as possible to maximize customer satisfaction. Fulfillment centers do not generate […]

Read More

Sometimes It’s Better Not to Be So Pushy

Supply chain processes fall into one of two categories: pull systems, where a company initiates execution in response to a customer order (reactive) and push systems, where execution is initiated in anticipation of customer orders (speculative). The boundary that separates push processes from pull processes is one measure of a supply chain’s “lean-ness”—the farther upstream […]

Read More

Using KPIs to Optimize Transportation Data

Data drives sound business decisions. The same principle applies to decisions surrounding transportation issues. Specifically for parcel, the best data source is carrier invoices, supplemented by the manifest (TMS) data where possible. Your carriers should make invoice data easily available, especially if you use a third-party vendor to review and pay your invoices. They should […]

Read More

GOOD QUESTION | What is the best business book you ever read and why?

One of the best quick-study books I have read is Winning Every Day by Lou Holtz. Catering to the sports enthusiast, the book reminds readers the fundamental element of business is that people are led, not managed, to success. Defining the differences and connection between talent, motivation, and attitude, Holtz lays out a game plan […]

Read More

Masters of the Future

I have a secret: I can see the future. Anyone who reads business media can tell you that many professionals in my generation fear for the future of the workforce. Doomsayers claim that all millennials are lazy, and Generation Z is needy and co-dependent on Google and their devices. I’m lucky, however. I get an […]

Read More

Collaborative Supplier Management: The Key to Beating Holiday Fever

The holiday season—and accompanying spike in product demand—is no longer confined to the end of the year. With holiday celebrations in at least eight months each year—from Valentine’s Day to Easter and the Fourth of July—and nearly every product category from candy to clothing and home furnishings affected, retailers need to fine-tune their e-commerce strategy […]

Read More

Purchasing a Cloud-Based WMS? Get Grounded

Warehouse management systems (WMS) run the gamut from sophisticated and flexible standalone options to supply chain execution suites to enterprise resource planning tool extensions. As with many data-driven functions, cloud-based solutions have grown in prominence and mindshare. One of the biggest misconceptions, however, is that adopting a cloud solution naturally drives cost savings. But hidden […]

Read More

Reliable Rail Service Hinges on Reform

Freight rail is a vital link in the logistics professional’s arsenal, connecting businesses with downstream users and consumers. America’s railway system has a long and storied history, playing a pivotal role in the growth of our nation. Until recently, 26 railroads were in operation. Today, there are only seven rail providers, with just four controlling […]

Read More

Supply Chain Be Nimble,
Supply Chain Be Quick

To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]

Read More

The Economy Will Grow. Is That Bad News?

For this annual trucking issue, we surveyed both shippers and carriers on important issues impacting the trucking industry. Most importantly, we solicited their views on the state of the economy as we head into 2018. The good news: not one shipper or carrier responding to our survey thinks that the economy will head south in […]

Read More

Global Supply Chain Risk: Don’t Wait, Mitigate

Having a global supply chain risk management strategy in place can not only increase value to your customers but also reduce your costs and increase performance. Companies globalize supply chain management to increase competitive advantage, add value to the customer, and reduce costs through global sourcing. But global supply chains also increase risks from considerations […]

Read More
What’s the most interesting or unusual supply chain problem you’ve solved?

What’s the most interesting or unusual supply chain problem you’ve solved?

How to ship toy motorcycles made out of magnets and tubes to retail stores around the country without them falling apart. They were used as a display for a toy kit. Our solution was to put them in a small cooler, fill the cooler with water, freeze the entire contents of the cooler, and ship out. Upon arrival at the retail store, they were thawed, dried, and displayed. It worked beautifully.

Read More