Articles

Commentary

Noel Perry

Good News From the Government! (Yes, You Read That Right)

In its second estimate of Q2 2018 Gross Domestic Product (GDP), the U.S. Census Bureau quoted growth at 4.2 percent, the best quarterly figure since Q3 2014. That comparison is important because 2014 was also the last time the truck market was tight. When GDP rises above four percent, freight grows and the truck market […]

Read More
Sean Wilcox

Shipping and Delivery: How to Get it Right

Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]

Read More
Keith Biondo

Conserving a National Resource

Everyone has an opinion about how to combat the truck driver shortage—from boosting pay and benefits to lowering the age for getting a CDL (see Good Question, page 10) to self-driving trucks. But one valuable weapon you don’t hear much about is driver wellness programs. Carriers can implement these programs quickly, and net near immediate […]

Read More
Martin Verwijmeren

Tuning Into Supply Chain Orchestration

In both the B2B and B2C markets, customers demand speedier shipments, greater flexibility, and more transparency in the order lifecycle. Only by innovating to establish real-time visibility with the power to make changes can companies achieve the agility required to meet customer needs and stand out from the competition. Let’s dig into five trends you […]

Read More
Paul A. Myerson

Store Delivery Keeps Retailers in the Game

Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]

Read More
Keith Biondo

Returning Experience

The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]

Read More
Michael Gravier

Leveraging Technology: Put Strategy First

With all the hype about technology’s potential, it’s easy to lose track of the basic truth that technology enables strategy. Technology applied to an inappropriate strategy will accelerate a firm’s demise. Tech trends enable strategies that are reshaping global supply chains. These new technologies complement each other; used in combination they create synergies far beyond […]

Read More