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Diane Mitchell

What Is Your Shipper-Logistics Provider Relationship Costing You?

Two to three years is the average logistics provider relationship. The leading reason a shipper becomes dissatisfied with its provider is the lack of strategic initiative. Strength in planning and execution simply does not provide enough value to maintain a relationship over the long term. Innovation—the application of better solutions that meet new requirements, unarticulated […]

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Brian Easton

The Role of Relationships in Automated Brokerage

Q: Recently we have seen an emphasis on technological tools working towards an “Uber for trucking” model. Is this achievable in the brokerage industry? A: To answer this question, let’s first clarify the analogy itself—Uber for trucking. Nowadays, companies are setting out to entirely automate the brokerage process by better connecting the brokerage firms with […]

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Rick Erickson

Optimizing Your Supply Chain

Q: How can today’s manufacturers deal with increasing regulations, demand volatility, and shifting global trade currents? A: While supply chain managers work diligently to design and oversee extended supply chains, one aspect that often falls through the "operational cracks" is supporting the corresponding financial supply chain. Orchestrating the end-to-end cash flow velocity and supporting transactions […]

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Danny Slaton

Accurate Transit Times: The Backbone of Efficient Supply Chains

Q: CarrierConnect® has been a crucial SMC³ product for nearly 20 years, and the company has continued to make upgrades during that time. How have customers been reacting to recently added features in CarrierConnect XL 2.0? A: GlobalTranz was the first technology partner to integrate the new XL features, and they discovered true strategic value […]

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Thomas Griffin

Keys to Customer Retention in a Competitive Environment

Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in today’s market. A key contributor to this is having local sales effort, and knowing customer requirements. Being able to provide […]

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Jon Russell

What You Need to Know About Nearshoring

Q: When a company begins a nearshoring initiative in Mexico, what is the best way to expand its supply chain to meet the future need without disrupting the service their customers have come to expect? A: When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics […]

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Rob Kriewaldt

Complying With Big-box Retailer Requirements

Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]

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