Articles
Partnership
Outsourcing Helps Close IT Gaps and Meet Milestones
Q: To meet new and changing shipper demands, what areas of focus should be the highest priorities for tech investment by carriers in 2021? A: One challenge we’re witnessing right now is the increasing need for carriers to provide more realtime visibility of a shipment’s journey. Carriers have begun taking steps to do just that […]
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Buddha Brands Embraces the Philosophy of Supply Chain Integration
Buddha Brands, a provider of plant-based food and beverage products, including Hungry Buddha keto bars and Thirsty Buddha coconut water, has seen tremendous growth during the past decade. To sustain its success, however, the company needed more robust integration between its electronic data interchange (EDI) solution and enterprise resource planning (ERP) system.
Read MoreCreating an Exceptional Customer Experience
Deliver poor customer service and you’ll lose business. But you can improve the customer experience by committing to meaningful change across your enterprise.
Read MoreEnsuring a Successful 3PL Partnership
With companies embracing a new normal and reimagining supply chains, many turn to third-party logistics (3PL) providers. Here’s how to optimize your 3PL relationship.
Read MoreTaylored Fulfillment Services Acquires U.S. Operations of Toll Global Logistics
Taylored Fulfillment Services, a national third-party logistics (3PL) provider based in New Jersey, acquired the U.S. operations of Toll Global Logistics, a $8.7 billion Australian logistics company, boosting its position as a top provider in the United States. The acquisition triples Taylored’s footprint in key distribution areas, which are located near the ports of Los […]
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Collaboration Provides Unification, Visibility, and Reporting on Key Factors
TForce Worldwide partnered with a large manufacturing client, building a system that met its needs and a unified platform that provides complex data to support better business decisions.
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What Makes a Go-To Ecommerce Partner? Ask Baboon To The Moon
With command over inventory as well as every order, return and exchange in the bag, backpack maker Baboon To The Moon is over the moon about their e-commerce fulfillment partner Port Logistics Group.
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Rolling Out a Major Product Transition Across the Globe
For C3 Solutions, customer success equals company success. The industry leader in yard and dock management solutions eased the transition for users to a new HTML5 platform, providing exceptional support.
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What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
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West Pak Avocado Grows a Ripe 3PL Partnership
Between 2007 and 2018, average avocado production around the globe grew by 5.3% annually, to about 6.4 million tons in 2018, according to Research and Markets. West Pak Avocado, an avocado grower and distributor based in Murrieta, California, has helped drive this increase.
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Partnering with a Logistics Specialist Brings Major Benefits
Q: What are the customer’s benefits of working with a large, experienced logistics company versus one that is part of a diversified organization? A: The most obvious benefit to the customer is that logistics is their specialty. When you work with a logistics company that is part of a large, diversified business, their focus is […]
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Truckers Give It the Gas
When it’s time to deliver, the best trucking companies put the pedal to the metal.
Read MoreServing Eye Surgeons During the Pandemic: Relying on Ingenuity and Partnerships
Flight cancellations, inconsistent supply, increased demands on our customer service teams…these aggravations are not about pleasure or business travel, but the urgent need to rush a cornea to someone waiting in darkness for a transplant.
Read MoreBecome a “Partner of Choice” to Unleash the Full Power of Procurement
Most procurement teams are familiar with the concept of customer centricity, and some years back this concept was translated into supplier-centric sourcing. Becoming a “customer of choice” became the new top goal in order to secure the best deals and guarantee great relationships through close collaboration with core suppliers. In many organizations, this meant identifying […]
Read MoreNOTED: The Supply Chain in Brief-Sep 2020
Good Works Transfesa Logistics transported 60 shipments of humanitarian aid in July 2020, delivering 66 tons of medical equipment and necessities to vulnerable populations. The Spain-based logistics company also donated respirator masks and ozone equipment to help clean and disinfect public service vehicles. Logistics service provider Deutsche Post DHL Group provided volunteer support for the […]
Read More5 Tips for Evaluating Logistics Service Providers
During the last decade, companies have increased their spend with outsourced logistics service providers in the United States. This increased spending and continued growth in the logistics services industry have led to continuous improvement within the field, and also rising consumer expectations. As a business owner looking to select a best-fit provider for your company, […]
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How Your Freight Agency Can Succeed in an Uncertain Market
Staying engaged with your customers, providing solutions to their new demands, and not losing sight of your business goals can help you improve your business during the tough times.
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What Can 3PLs Do?
Can third-party logistics (3PL) providers bring chaos to order? Or order to chaos? For starters, they can help you wrangle and bring some order to the current COVID-caused confusion in your logistics process. We’ve been reporting on how logistics partners can help you solve complicated business challenges and leverage opportunities long before “3PL” was a […]
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3PLs Coming to the Rescue
When supply chain and logistics trouble brews, companies summon third-party logistics providers for their expertise, technology, and dedication to customer service.
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Cross-Border Logistics: Supply Chain Synergy
Bolstered by a new trade deal, the longstanding partnership between Canada and the United States thrives during the COVID-19 pandemic, providing ample opportunity for companies that offer cross-border solutions.
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