Articles

Retail Logistics

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E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction

The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]

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Third-Party Refurbishers Help Get
First-Quality Goods to Market

Ideally, every step of your supply chain runs like clockwork, without interruption. You want to keep operations, transportation, and distribution ticking along precisely. A significant interruption can deliver a serious blow to the timeline—and the bottom line. But life happens… An overseas shipment of suits gets soaked with saltwater, plunging the distribution center into a […]

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Supply Chain Be Nimble,
Supply Chain Be Quick

To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]

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Supply Chain Commentary: Prepare for Mobile Commerce

E-commerce, m-commerce, and now app-commerce. Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps. According to the 2017 UPS Pulse of the Online Shopper, shoppers make 25 percent of online purchases with apps, a number expected to spike quickly in coming years. […]

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Rob Kriewaldt
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Recent Industry Disruptions Challenge, Improve Retail Logistics and Supply Chain – WSI

American consumers are now living in an era of supply chain domination, in which we sometimes sacrifice privacy for convenience, or a few extra dollars for speed. Amazon drones drop small packages on our doorstep the same day. Meals arrive on urban doorsteps via tiny robots moments after placing the order. Naturally, the retail industry […]

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Developing Innovative Delivery Services That Delight Customers

To compete in today’s retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty. Many retailers are reassessing every aspect of their supply chains—including their delivery services—and implementing digital processes to ensure superior consumer experiences. Many consumers are willing to pay more for a better shopping experience. In recent years, retailers […]

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U.S. Online Shoppers Click With International Retailers
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U.S. Online Shoppers Click With International Retailers

Nearly half of avid U.S. online shoppers bought items from international retailers, demonstrating the need for retailers to offer more personalized services as a way to compete against lower prices, according to UPS’ sixth annual Pulse of the Online Shopper study. Almost all avid U.S. online shoppers (97 percent), made purchases on marketplaces, up 12 […]

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How Walmart’s OTIF Policy Creates New Baselines for Suppliers

Wal-Mart Stores Inc. caught many shipping companies off guard when it released its new “On-Time In-Full” (OTIF) policy. This program mandates that if any shipment arrives early, late, or on-time but not packaged properly, the shipper will be charged 3 percent of the total items’ value. It was only a few months ago that Walmart […]

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Supply Chain Commentary: Customer Loyalty Hinges on Quality of Product Information

Knowledge is power, and today, consumers are demanding to know more about products they buy before making a purchasing decision. The internet and online shopping have helped fuel their appetites for more product details, driving big changes across all industries. In the food industry, for example, new legislation like the GMO labeling law and Nutrition […]

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Consumers: No Patience For Supply Chain Fails
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Consumers: No Patience For Supply Chain Fails

Seventy-eight percent of consumers want to receive updates on the status of their orders when purchasing goods, and they won’t hesitate to switch brands if supply chain performance fails to meet their expectations, according to a global survey conducted by YouGov and sponsored by Infor, a provider of industry-specific cloud applications. The survey polled 6,285 […]

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Supply Chain Commentary:
The Battle of Retail Titans

Technology is ever-changing and recently, has been advancing at an extraordinary rate and providing accessible capital with highly valued stock prices. These prices are enabling acquisitions that have the ability to change the competitive landscape overnight. Exhibit A: Amazon’s deal with Whole Foods Market. Many recent acquisitions can be attributed to companies with aggressive growth […]

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