Articles

Retail Logistics

Essentials of a Healthy Supply Chain Partnership

The supply chain has always been central to providing a satisfying customer experience, but as digital transformation continues to offer labor-intensive services such as overnight shipping and customized products, consumer expectations have never been higher, and the supply chain has never been so complex. To ensure brands are managing the most efficient, optimized supply chain, […]

Read More

Supply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market

Today’s connected world has created catalysts of change from consumer shopping habits all the way to the last mile. Omnichannel retailing, combined with Amazon’s domination of the e-commerce world impacts shippers’ decision-making, driving change throughout the supply chain. This change has been so monumental that the term, Amazon Effect – relating to customer expectations of […]

Read More

How E-Tailers Can Reduce Return Rates for Large Items

Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]

Read More

Leveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands

Businesses face an increase in order volumes as shoppers stock up for the holidays. According to Deloitte’s annual retail holiday sales forecast, sales are expected to rise 4 to 4.5 percent from 2016. At the same time, online sales are predicted to reach $111 to $114 billion as more customers move away from brick-and-mortar shops […]

Read More

How AR Can Take the Sting Out of Seasonal Surge Training Costs

Every holiday season, warehouses expand their workforces two times or more to handle peak retail demand that can make or break the entire year. Time spent training and upskilling temporary employees is typically under two weeks for 90 days of work, while many warehousing organizations rehire a good portion of the same seasonal workforce year […]

Read More

Reaching a Point of No Returns

Online shoppers can no longer take free returns for granted. The number of UK and European retailers offering customers free returns in at least one international market dropped from 55 percent in the first quarter of 2017 to just 28 percent in the latest benchmark report from research firm ReBOUND. Most brands are still not […]

Read More
Engaging Customers Through AI

Engaging Customers Through AI

Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]

Read More
Best Practices for the Gift of Successful Holiday Sales

Best Practices for the Gift of Successful Holiday Sales

For some retailers, holiday sales can represent up to 27.4 percent of annual sales, and in 2017, overall retail holiday sales are expected to increase from 2016. Debra Glassburn, Partner, Columbus Consulting, offers these tips to help retailers make the most of the 2017 holiday season and leverage every sales opportunity. Understand historical trends. Having […]

Read More

E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction

The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]

Read More

Third-Party Refurbishers Help Get
First-Quality Goods to Market

Ideally, every step of your supply chain runs like clockwork, without interruption. You want to keep operations, transportation, and distribution ticking along precisely. A significant interruption can deliver a serious blow to the timeline—and the bottom line. But life happens… An overseas shipment of suits gets soaked with saltwater, plunging the distribution center into a […]

Read More

Supply Chain Be Nimble,
Supply Chain Be Quick

To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]

Read More

Supply Chain Commentary: Prepare for Mobile Commerce

E-commerce, m-commerce, and now app-commerce. Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps. According to the 2017 UPS Pulse of the Online Shopper, shoppers make 25 percent of online purchases with apps, a number expected to spike quickly in coming years. […]

Read More
Rob Kriewaldt

Recent Industry Disruptions Challenge, Improve Retail Logistics and Supply Chain – WSI

American consumers are now living in an era of supply chain domination, in which we sometimes sacrifice privacy for convenience, or a few extra dollars for speed. Amazon drones drop small packages on our doorstep the same day. Meals arrive on urban doorsteps via tiny robots moments after placing the order. Naturally, the retail industry […]

Read More

Developing Innovative Delivery Services That Delight Customers

To compete in today’s retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty. Many retailers are reassessing every aspect of their supply chains—including their delivery services—and implementing digital processes to ensure superior consumer experiences. Many consumers are willing to pay more for a better shopping experience. In recent years, retailers […]

Read More