Articles
Retail Logistics
Solving the Three Toughest Challenges in E-commerce Fulfillment – DHL Supply Chain North America
E-commerce is continuing to create opportunity for a range of businesses, but supply chain challenges can limit growth and compromise customer relationships.
Read MoreHow the E-commerce Warehouse Is Adapting to Life in the Big City
The goalposts in e-commerce fulfillment continue to move. Where once five-day delivery times were considered standard, now consumers routinely expect two-day or even next-day delivery. Same-day delivery is on the horizon. These shifting expectations have forced e-commerce and omni-channel retailers to expand their distribution networks. It can be difficult—and expensive—to meet even the two-day requirement […]
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How Retailers Earn 5-Star Reviews
The human touch, product education, smooth delivery, sturdy packaging, and good cup of coffee help retailers rate high with customers.
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A Dunk in Your Trunk
“In-car delivery is another smart move by Amazon in its efforts to become an omnichannel retailer. Frankly, I believe this is a much better option than the in-home delivery offering. Letting someone into your home when you are not there strikes most shoppers as ‘creepy.’ Letting a stranger put your purchases into the trunk of […]
Read MoreSupply Chain Remains the “Next Big Thing”
Symphony RetailAI, a global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, announced the findings of a benchmark report, “Supply Chain Management 2018: In Service of the Customer.” The fourth annual study, conducted by Retail Systems Research (RSR) and sponsored by Symphony RetailAI, shows […]
Read MoreWhat Will Retailers Find Under The Tree?
A common theme connects several strategies retailers are using to prepare for the holiday season: Enhanced capabilities to seamlessly cater to shoppers in stores, online, and on mobile devices. CBRE’s annual Holiday Retail Trends Guide outlines four trends shaping this season as it unfolds: 1. The optimistic shopper. In a strong economic environment, retailers who […]
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Click & Collect Not Clicking Yet
Fewer than half of retailers responding to an OrderDynamics survey provide shoppers with access to basic inventory visibility. Of the 2,000+ worldwide retailers participating in Omni-2000 Research: Global, only a surprising 38.1 percent show basic inventory visibility on product pages. A strict like-for-like, year-over-year comparison finds a 30.7-percent decrease in active online inventory visibility. This […]
Read MoreWalgreens Launches Home Delivery Program for Prescriptions
Drug store chain Walgreens will now expand home deliveries for prescriptions nationwide. The company plans to partner with FedEx to deliver prescriptions as soon as the next day for a $4.99 fee, and it also is providing same-day deliveries in several cities including New York, Chicago and Dallas. The Deerfield, Ill., company started offering deliveries […]
Read MoreWhat’s Ahead for Retail Technology? Ask the Crystal Ball
What technology developments can retailers expect in 2019? Here’s some perspective from Adam Silverman, senior vice president of marketing for Theatro, and a former Forrester analyst with 20 years of industry experience. 1. E-commerce software will evolve into commerce software that powers both online and offline commerce. As retailers look to replatform antiquated point-of-sale (POS) […]
Read MoreBlack Friday Delivery Data
Consumer data is rolling in from Black Friday. Convey published data insights that show how deliveries are performing across various categories compared to year-over-year data from 2017. Some key findings include: Shipments way up – The number of shipments for each day last week dramatically increased over 2017, with Black Friday up 284%. This increase […]
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