Articles
Retail

Automation: From Benefit to Necessity
Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.
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Turning the Tide on Turnover
The pandemic’s effect on inventory turnover was significant, but more recent data suggests that the situation may be improving for e-commerce brands.
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Logistics Technology: The Unsung Hero of Convenience Commerce
As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.
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How to Develop a Customer-centric Supply Chain
Supply chain variability creates hurdles to customer satisfaction. Prioritize the consumer experience by integrating flexible technologies and processes in your supply chain design.
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10 Tips: Matching Inventory To Demand
Demand is a constantly changing variable in any supply chain. Each time the demand tides change, retailers, wholesalers, distributors, and manufacturers must align inventory levels to meet customer expectations. Here are tips for doing it successfully.
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How Macy’s Avoids Inventory Glut
Retailers across the country are struggling with inventory pileup due to 2021’s massive supply chain delays. Unloading these previous-season goods has become a top priority for the upcoming holiday and winter season. But Macy’s is singing a different tune: the retailer managed to avoid most of this inventory glut, and reported to the Wall Street Journal that more than half of its offerings for the holiday season will be new.
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You Can Add Value to Your Brand Through Last-Mile Delivery
Retailers in a post-COVID world know better than anyone that growing their business by diversifying what they offer is a surefire way to solidify customer loyalty. In today’s highly competitive retail environment, delivery as a brand extension is a critical differentiator.
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Anne Meyrose: Filling the Gap
Anne Meyrose is vice president, logistics control tower with Gap Inc., the apparel company behind the Athleta, Banana Republic, Gap, and Old Navy brands.
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Are Bad Deliveries Ruining Your Last Mile? Here’s How to Flip the Script
While the chaos of supply chains has been tamed from its pandemic peak, new disruptions are being forecast and the holiday shopping season will only compound those issues.
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Order Management System+Online Store=The Best Customer Experience
A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]
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