Articles
Retail
You Can Add Value to Your Brand Through Last-Mile Delivery
Retailers in a post-COVID world know better than anyone that growing their business by diversifying what they offer is a surefire way to solidify customer loyalty. In today’s highly competitive retail environment, delivery as a brand extension is a critical differentiator.
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Anne Meyrose: Filling the Gap
Anne Meyrose is vice president, logistics control tower with Gap Inc., the apparel company behind the Athleta, Banana Republic, Gap, and Old Navy brands.
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Are Bad Deliveries Ruining Your Last Mile? Here’s How to Flip the Script
While the chaos of supply chains has been tamed from its pandemic peak, new disruptions are being forecast and the holiday shopping season will only compound those issues.
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Order Management System+Online Store=The Best Customer Experience
A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]
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The Music Man
Phil Rich brings strategy, patience, fundamentals, focus, positive feedback, corrective direction, and celebration of achievements to everything he does—from playing guitar to flying planes. One way or another, Phil Rich was destined for a music career. His military service included nearly seven years as a guitarist and sound engineer in the Navy Band. Back in […]
Read MoreCompeting in the Age of Instant Delivery
Much of the instant delivery attention is on startups spending heavily to acquire new customers, while grocery chains and big box retailers also compete for visibility in the space. The one thing they all have in common? Knowing that consumers desire convenience and want their online orders delivered within hours, if not minutes. Serious challenges, […]
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Vertical Focus: Outdoor Retail
Kicking Up Sustainability VF Corp.—parent company of several outdoor gear brands including The North Face and Timberland—has upped its commitment to supply chain sustainability. David Quass, the company’s new senior director of sustainability for EMEA, has signaled a greater commitment to environmentally friendly concepts such as regenerative agriculture and using recycled materials. The North Face […]
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Grocery Shortages: The Worm in the Apple
It started with toilet paper. Spurred by the onset of the pandemic, consumers bought toilet paper rolls in droves. Sales of the product rose 60% annually in March 2020, according to the Statista Consumer Market Outlook. On April 19, 2020, toilet paper was out of stock in nearly half of U.S. grocery stores, estimated NCSolutions, […]
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Vertical Focus – Electronics
Robots Traverse New Terrain South Korean technology company LG Electronics unveiled a new delivery robot that can serve both indoor and outdoor environments, which could be a game-changer for contactless delivery and services. The four-wheeled robot can adjust the gap between its wheels to self-adapt quickly to uneven terrain for a smoother ride. Food delivery […]
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What pandemic-era adjustment will have the greatest supply chain impact?
The acceleration of digital twins. The ability to digitally model a company’s manufacturing and distribution network will allow it to quickly assess the impact of large and small disruptions and take appropriate actions. —Allen Jacques Industry Thought Leader Kinaxis The use of data analytics to help suppliers really understand consumer behavior. Suppliers decided to eliminate […]
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