Articles

Retail

Felecia Stratton

Service With A Demand-driven Smile

What does it mean for retailers to deliver exceptional customer service? Is it matching expectations? Cost-competitive pricing? Dependability? Options? Most consumers expect "all of the above" and then some from their retailers and e-tailers. Demand expectations are also hyper-sensitized because consumers are faced with infinite choices. SKU proliferation extends beyond the store shelf. However demand […]

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Karl Swensen

Four Reasons Retailers Should Pay Attention to Reverse Logistics

Many retailers have long emphasized agility and cost-efficient movement of freight to stores or customers. However, they often neglect reverse logistics, resulting in missed opportunities for the entire consumer goods supply chain. The multi-channel model—which enables consumers to buy anytime, anywhere—has significantly impacted the retail industry and given rise to the following reasons why retailers […]

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Trends—November 2014

Trends—November 2014

Competitive Switching: Between a Rock and a Railroad Competitive switching—a directive that would require railroads to switch a customer’s freight to a competitor’s line within a reasonable distance—has been a "third rail" conversation among captive shippers and railroads ever since the threat of re-regulation started ringing through Congressional hallways. More pressing safety and security concerns […]

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Trends—October 2014

Trends—October 2014

UPS, Christmas 2014: ‘Fixed It!’ After the 2013 peak holiday season, e-commerce shoppers took to the phones and social media to tell e-tailers, and, ultimately express transportation companies, how they ruined Christmas. As it turns out, Santa actually drives a big brown truck, and he failed to get a substantial number of gifts under the […]

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Star Search: Discovering the Best Site for Your Business

Star Search: Discovering the Best Site for Your Business

Finding the right site for your new manufacturing plant or distribution facility isn’t an overnight sensation. You have to pay your dues by investigating infrastructure, quality of life issues, utilities and taxes, and more. These locations deliver the goods.

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Curtis Greve

Product Returns: 5 Myths Busted

Retailers and manufacturers often avoid dealing with product returns until returned inventory clogs up the warehouse or write-offs hit their P&L. When the returns problem gets big enough to force action, they attempt to deal with it as quickly and cheaply as possible. Executives often avoid returns issues because they believe in one or more […]

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Keith Biondo

3PL e-Volution Continues

While the editor of Inbound Logistics is content to use her column to take you on an archeological journey through 3PL history, I prefer to take you on a trip forward. We all know Amazon and eBay as e-commerce titans that match millions of customers with the products they demand, when they want them. Both […]

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Bruce Kulp Scores Big

Bruce Kulp Scores Big

Bruce Kulp is senior vice president, supply chain and refurbishment, at video gaming and consumer electronics retailer Game Stop, in Grapevine, Texas. He has held this position since 2010. Responsibilities: Procurement, distribution, store allocation, transportation and logistics, refurbishment, materials management, research and development. Experience: Vice president of distribution, vice president of logistics, Electronic Data Systems […]

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Mike Rozembajgier

Retailers, Watch Your Waste Lines

Hazardous waste is no longer an issue facing only industrial manufacturing companies. It has become an area of significant concern for retailers, too. When it comes to managing hazardous waste, retailers must strike a precarious balance between complexity and control. The repercussions of achieving this balance can be significant. Not only do such infractions place […]

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Robert Byrne

Forecasting Seasonal Surges Keeps Products on the Shelf

During busy retail periods, news of retail imports and spot transportation rates tends to grab all the attention. Less prominent, but more interesting, is the constant seasonal and promotional flux in domestic consumer packaged goods (CPG), and how manufacturers manage the resulting transportation surge. For CPG companies, seasonal volume typically represents one-third of annual shipments, […]

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