Articles
Commentary
SaaS: A Distribution Model For Tough Times?
The lead article in our annual technology issue 15 years ago featured Barbara Barnhill, transportation supervisor for Elizabeth Arden. She excitedly shared the details of her company’s “revolutionary” inbound transportation program, which racked up million-dollar savings by using the latest technology—a fax machine. Times have changed since the fax machine and its dial tone were […]
Read MoreThe Evolving Supply Chain Manager
Managing today’s complex supply chain requires the skills of a C-level executive, plus the special knowledge of supply chain disciplines including forecasting, purchasing, transportation, inventory management, quality, warehousing, channel costing, and technology. Fifty years ago, nobody managed a supply chain. Departments and individuals teamed up to obtain supply certainty and efficiency. But conflicting departmental and […]
Read MoreA Speaking Truth to Power
In a monumental case of bait and switch, the current White House administration is set upon a course that will handicap every U.S. worker and business, and give global economic advantage to all who are not lucky enough to live here. Energy policy—specifically, the carbon offset cap and trade plan—will transfer wealth to the government […]
Read MoreHelp Wanted: Seeking Qualified Logistics Professionals
Q: As a logistics provider, I find that hiring qualified staff has grown increasingly complicated with the rise of demands such as regulatory compliance, security initiatives, and constantly changing industry standards. Why is this? What can the supply chain and logistics sector do to attract a younger generation of professionals to this field? A: One […]
Read MoreBuy American, Transport American?
For the past decade or more, conducting business globally—outsourcing manufacturing abroad, shipping through foreign flags, and sourcing parts worldwide—has been the rule, and for many practical reasons may stay the rule. While national borders stay in place for politicians, they have essentially disappeared for the business community. But the cry to keep business in America […]
Read MoreCutting the Fat from Equipment Redundancy
During a recent tour of a major logistics company, I was amazed at the emphasis placed on honoring commitments to the shipper. At every step of the process, the company had contingency plans in place to ensure that objectives were accomplished and shippers were satisfied. Then our guide indicated some idle equipment and explained it […]
Read MoreA New World of Logistics Enlightenment
Our annual education issue honors the importance and value of logistics education. Acing logistics basics helps practitioners master supply chain complexity. It’s practical to the core and strategic when it needs to be. But it isn’t static. The challenges of globalization continue to present new ways and means to engage learning. In this sense, history […]
Read MoreBrokering Change
W hen I started in this industry in 1978, transportation companies were known as truck brokers. They primarily moved shipments of agricultural products under rates that were exempt from Interstate Commerce Commission regulation—that is, negotiable according to supply and demand. In 1980, truck transportation was deregulated. The term “property broker” was defined, and the industry […]
Read MorePublic-Private Partnerships Fund Progress
With credit harder than ever to get and Congress casting a sometimes critical eye toward public-private partnerships (PPPs), some say combining public and private resources for the public good has become outdated, if not obsolete. In truth, the use of PPPs and private sector resources to address our nation’s public infrastructure needs continues to be […]
Read MoreThe Benefits of Reducing Your Carrier Base
You’ve heard the adage, “Focus on the journey, not the destination.” In the transportation business, you must be relentlessly focused on both. This is where carrier relationships come into play. Allocating individual shipments haphazardly across a large number of carriers limits both operational efficacy and economies of scale. Too many touch points in the supply […]
Read MoreUnloading Trouble at the Loading Dock
Most or all of a shipper’s inventory eventually passes through the loading dock, so it’s essential that the area be configured correctly. Two common loading area problems are inadequately sized dock openings and rough terrain around the dock area. Where either of these conditions exist, load damage and costly delays are likely to occur. Understanding […]
Read MoreMeasure for Measure
You don’t have to dissect Shakespeare to understand that what you put into something you redeem in equal measures—and often more. But in these Dickensian times, businesses are tasked with squeezing out costs and cinching their purse strings. Putting together this year’s Logistics Planner issue, we took William’s advice ≠- investing more time, more resources, […]
Read MoreSuccess’ Measure?
Success has many fathers, failure is an orphan, as the saying goes. Economic news in many quarters is grim. The economy is in tatters, failure abounds. Who is at fault? Everyone else it seems. Those still standing look over their shoulders to see if the economic Grim Reaper lurks behind them. How then do we […]
Read MoreFacing the Challenges Ahead
During the past year, global events created new concerns for logistics operators. For some, finding insurance coverage has become increasingly difficult, as insurance companies need to balance the likelihood of a significant loss against the prospect of recovering their payout—a trying task in times of financial uncertainty. Purchasing insurance may well become costlier in the […]
Read MoreWho Will Strike the New Golden Spike?
When U.S. railroads first managed to connect from East to West, crews drove a golden spike to commemorate the completion of our first transcontinental railway. It happened at Promontory Summit, Utah, in 1869, soon after the Civil War ended. The iconic photograph of Union Pacific’s No. 119 and Central Pacific’s Jupiter No. 60 meeting face […]
Read MoreWhy You Don’t Want an Obedient 3PL
What is an obedient third-party logistics provider (3PL)? It is one that doesn’t share responsibility for its customers’ success and simply does what it is told. It keeps quiet when it knows the shipper’s request is misguided, and doesn’t offer new ideas for re-thinking project goals. When a shipper views its 3PL simply as a […]
Read MoreEstablishing a Successful Industrial Park
Despite a rocky start, the North Carolina Global TransPark (GTP), a state managed and financed multi-modal transportation park, is thriving today. Conceived 20 years ago as an aviation-centered global assembly and distribution point, the 2,400-acre business park, located in the state’s southeastern quadrant near Kinston, encountered its share of problems before landing its first significant […]
Read MoreDo Your Logistics Partners Value Customer Service?
The most dreaded phrase in the English language just might be: “Please hold for the next available operator.” Good customer service experiences have become few and far between, with more companies either entrusting their customer outreach to computerized voice-prompted systems, or worse, outsourcing to call centers that have little knowledge about the companies they represent. […]
Read MoreMacro? No, Micro Economics
“The economy is bad so we’d better make cuts that hurt customer service.” OK, no business would set out with this goal, but often the results are the same. And the consequences of poor service in today’s economic climate are irrevocable. While the macro economic news is bad, customer service is all about managing micro […]
Read MoreManaging Data One Byte at a Time
Increasing connectivity, largely a result of the Internet and the facility with which we collect data, has changed the pace and relationships of business. To a great extent, local business no longer exists, as all commerce and trade is tied together by information. This is evident as the world’s economy stumbles. Business is, quite simply, […]
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