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How Specialized Transportation Can Improve Customer Service
As a shipper, what does it look like to deliver on stellar customer service? Your buyers are looking for undamaged, on-time, seamless orders. But you are only able to control a portion of this. Somewhere along the way, a truck driver, warehouse worker, or dispatcher is involved in delivering on your customer service promises. Typically, […]
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Five Best Practices Before Beginning a Transportation RFP
Conducting a Transportation Request for Proposal (RFP) can turn into an overwhelming and time consuming task. However, an organized and well-prepared RFP can yield a variety of benefits for your company. Here are five tips to consider before starting an RFP: Define Goals — This process will involve several different parties—and ensuring everyone is aligned […]
Read MoreThe Grass is Greener
Wagner Logistics helps a leading manufacturer of lawn care equipment overcome growing pains.
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What’s Driving the Air Freight Industry Today?
Last year in this space, I referenced research results published by SandlerResearch.org that predicted the worldwide air cargo logistics market will experience a 5.97% compounded annual growth rate from 2014 to 2019. Since we are nearing the middle of this period, let’s look at how things have changed and where industry growth stands in shipment […]
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How to Choose a Single-Source Logistics Provider
The more service providers you work with, the more likely you are to suffer gaps in your supply chain. That’s why companies looking for maximum efficiency often decide to partner with a single-source logistics provider. A single-source provider is a third-party logistics (3PL) company that manages your whole supply chain, or a discrete portion of […]
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How to Optimize Demand Chain Management
In a perfect world, distribution centers (DCs) would disappear. Retailers and manufacturers would match incoming orders to customer demand so precisely that all products would stay in motion all the time. At most, an importer would operate a crossdock to process incoming goods for the outbound trip. This super-lean scenario poses major opportunities to reduce […]
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Three Returns Strategies for Improving Omni-channel Retail
Omni-channel retail involves much more than efficient order fulfillment. An easy returns policy is just as important—so much so that it can be the deciding factor for a purchase. That said, it’s one thing to enact a favorable returns policy, and quite another to execute it efficiently. Thanks to omni-channel expectations, shoppers want the ability […]
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Tips for First-time TMS Buyers
Q: TMS solutions are traditionally complex to implement. Why is that? A: A transportation management system (TMS) has one of the strongest ROIs of any supply chain management software: an average of about 7.5 percent in freight savings, according to recent research by ARC Advisory Group. But they’re also notoriously thorny to implement because most […]
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Stop the Free-Flowing Expenses of Demurrage and Detention
Q: What are the concealed costs of demurrage and detention? A: High demurrage and detention costs are rampant as ports are becoming increasingly congested and disruptive events such as labor disputes are occurring more frequently. Worse still, these fees accrue on a daily basis, so there’s little room for negotiating the final bill. "Hidden" free […]
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What Is Your Shipper-Logistics Provider Relationship Costing You?
Two to three years is the average logistics provider relationship. The leading reason a shipper becomes dissatisfied with its provider is the lack of strategic initiative. Strength in planning and execution simply does not provide enough value to maintain a relationship over the long term. Innovation—the application of better solutions that meet new requirements, unarticulated […]
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Share Everything: Why Multi-tenant Technology Wins
The benefits of a multi-tenant software platform are immense. Chris Johnson of LeanLogistics outlines the four areas of value with multi-tenant technology.
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The Role of Relationships in Automated Brokerage
Q: Recently we have seen an emphasis on technological tools working towards an “Uber for trucking” model. Is this achievable in the brokerage industry? A: To answer this question, let’s first clarify the analogy itself—Uber for trucking. Nowadays, companies are setting out to entirely automate the brokerage process by better connecting the brokerage firms with […]
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How Leadership Training Can Improve Company Culture
Use this advice to implement a leadership training program.
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Optimizing Your Supply Chain
Q: How can today’s manufacturers deal with increasing regulations, demand volatility, and shifting global trade currents? A: While supply chain managers work diligently to design and oversee extended supply chains, one aspect that often falls through the "operational cracks" is supporting the corresponding financial supply chain. Orchestrating the end-to-end cash flow velocity and supporting transactions […]
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Accurate Transit Times: The Backbone of Efficient Supply Chains
Q: CarrierConnect® has been a crucial SMC³ product for nearly 20 years, and the company has continued to make upgrades during that time. How have customers been reacting to recently added features in CarrierConnect XL 2.0? A: GlobalTranz was the first technology partner to integrate the new XL features, and they discovered true strategic value […]
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You Can Only Hit So Many Golf Balls
Transportation business retirees enjoy an above par, lucrative second career through Bulk Connection’s agent program.
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Keys to Customer Retention in a Competitive Environment
Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in today’s market. A key contributor to this is having local sales effort, and knowing customer requirements. Being able to provide […]
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What You Need to Know About Nearshoring
Q: When a company begins a nearshoring initiative in Mexico, what is the best way to expand its supply chain to meet the future need without disrupting the service their customers have come to expect? A: When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics […]
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Complying With Big-box Retailer Requirements
Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]
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Multiple Channels Are Making Supply Chains More Complex
The global consumer packaged goods (CPG) logistics market is forecast to grow at a compound annual growth rate of 5.98% from 2016 to 2020, according to a Research and Markets study entitled Global CPG Logistics Market 2016-2020. For CPG logistics providers who are looking for and finding new ways of helping customers get their products […]
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